GTB Management LLC Lake Travis Vacation Rental, Don't let a vacation rental company sell you down the river, or in my case the dry river bed, Internet

First of all I was happy with my prior rentals, the boat dock was rickety but accessible and the lake actually had water in it, Im really not that picky.  I was looking forward to the new dock; however, a new dock that I cant get my boat to and is not safely accessible is pretty much useless.

Johnna Bohannon at GTB Management approached me as a prior tenant, I immediately asked about the lake level, I was told that the level was not an issue and she talked up the fire pits (that you cant use because of the fire ban) and the new boat dock (that you also cant use because of the lake level).  I have the ENTIRE email chain, who exactly is the one omitting what here.  How interesting she referenced my review of a prior visit, being a prior tenant, you would think that I might be treated with a little more appreciation.

So, lets get into it a bit, we had carefully installed temporary, solid stone steps to bridge the area between the newly poured concrete steps and the new dock. OMG, those steps in addition to the STEEP cement stairs, I was being kind using the word treacherous.  There is no way small children can navigate this access, much less adults carrying coolers and boating supplies, simply NOT SAFE!!

All other renters and kids (Including Hoffman on previous visits) were fine with our access, the operative word here is WERE, last year and almost a 40 drop in lake levels is not exactly relevant.

Mr. Hoffman was warned in detail and well in advance to be careful over these few feet (see communications below).  Yes I was warned about the lake access, 40 DAYS AFTER they took the last lease payment, and ONE DAY BEFORE the lease began (see her rebuttal attachment).  The lake must have magically fallen almost 40 overnight.

All just because of Mr. Hoffmans failure to plan and get his boat to the lake in time.  Our warnings/information was clear, detailed and true see below.  Plenty of water at our dock.  Closed ramps and lake conditions could have been easily accommodated with a little planning.  Are you freaking kidding me, how exactly does one PLAN for this, was I supposed to drive up there and launch my boat a month in advance.  The last ramp open was 2 feet BELOW MIN SAFE LEVELS as listed on the LCRA website the day she warned me, it was at 3 feet by the end of my lease, how was I supposed to get my boat back out??

Many of our clients have a great time without any boat at all.  We are a BOATING family, we rent LAKE HOUSES WITH DOCKS, there are many options at the lake if we didnt need dock access for our boat, and they are far cheaper, or far better at the same cost.

Due to unforeseen weather changes and varying lake levels the dock may not be functional at the time of your stay.  GTB Management LLC will make every reasonable effort to ensure its functionality but cannot guarantee it.  As for the rental agreement, there is not much I can say; it is written to protect the leasing company/landlord.  Of course they are not going to be responsible for lake levels, but they should be responsible how they the market this property, they should be responsible for omitted and/or misleading information (Truth in Advertising).

Mr. Rick Hoffmans dispute was found, by his credit card company, to be unwarranted and payment to GTB Management LLC was his sole responsibility.  I never expected my credit card company to get into a lease dispute; that is not what they do, they are not a court of law.   I just wanted to fire my first shot across the bow.  I guess that this would be the second.

This un-screened and questionable web forum was his way of revenge.  She kind of missed the point; it is this site that allows for unscrupulous individuals and companies to be held accountable for their actions.  Interesting choice of words, REVENGE, doesnt revenge imply that the one who seeks revenge was wronged in some way??

This is not a pissing contest, just the facts, as people deserve the truth.  If you dont like it then treat your tenants better!!

A 40 year low on Lake Travis afforded us a great opportunity to add additional concrete steps down to our floating dock but it was a weekly happening due to daily lake level fluctuations (See pictures in Mr. Hoffmans review that purposely left most of this out)!.  In his complaint picture, it shows that we had carefully installed temporary, solid stone steps to bridge the area between the newly poured concrete steps and the new dock.  Mr. Hoffman was warned in detail and well in advance to be careful over these few feet (see communications below).

         When most people rent a lake home with dock access, it's not a stretch to expect water to be in the lake.  There is not a great deal of value in a "treacherous at best" dock access to an empty lake that doesn't have any boat ramps in working condition.  (Again, just not true! Plenty of water at our dock.  Closed ramps and lake conditions could have been easily accommodated with a little planning.)

         Should I have expected to bring my climbing gear and repel down to the dock with my coolers and kids; a boat dock that was, by the way, currently under construction.  (Again, Just not true.  Access although difficult was fine.  All other renters and kids (Including Hoffman on previous visits) were fine with our access.  Many of our clients have a great time without any boat at all. 

7l

Adding Names and Property to posting.

Adding Leasing Agent name and property address to posting.