Guardian Tax misleading and intimidating staff at Guardian Tax Longmont Colorado

11/29/2017 i spoke to Juan Duran, Guardian Tax in Longmont, CO. by phone. He listened and had convinced me Guardian could help with my tax debt. He told me it would be 3000 dollars. I told him i didnt have it. He offered to split the payment in two parts at 1500.00 each; one payment 11/29/2017, and the next payment 12/28/2017. He advised me by giving power of attorney Guardian would take control and get things moving to freeze the tax payments I was making, assess the tax bill, and work on getting a proposal for settlement submitted. I spoke with the case worker, forwarded bills, tax documents, etc. By the time 12/29/2017 arrived the case worker was still reviewing documents, asking for explanations from me with the documents, more documents still without a proposal to date or a freeze on the tax payments (my account was charged 400.00 december payment). Juan Duran was calling for payment and I was informing him I was not comfortable with making the final payment yet. I wanted to see more action and results before I made the final payment and have no leverage in this matter with Guardian Tax. He began pressuring to me to stay to my word commiting to two payments. I told him to stay to his word and show me results. We went back and forth about the amount or level of work done at this time. He treatened me with saying my case would be closed and no other work would be done. I asked to speak to a Supervisor and he told me this would not go beyond him. I told him what he could do with the prior 1500.00 I paid and hung up. Later in the day a person named Eric claiming to be the President of the company called me leaving a voice mail. I called Eric and went through the same drama about what level of services had been rendered. I never got Eric's last name; He threatened to close my case and I told him what he could do with the 1500.00 i already paid.