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Report: #1241322

Complaint Review: Habor Touch - Internet

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  • Reported By: Antiquities — Columbus Wisconsin United States
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  • Habor Touch Internet USA

Habor Touch Confused, chaotic, mis representative, conflicting, deceptive Allentown Pennsylvania

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 Received stand alone wifi swipe device, Hurit model. Worked poorly, many dead spots for usage. They replaced promptly. Second just about as bad. Replaced promptly. Third similar. Replaced with Pax S90. Works pretty good.  Issues. With the Hurit, sent manuals on DVD to another model, not the one they sent, but really not that hard to work out. When calling their Customer Service line, long wait times for help. Many of the issues would have been resolved by providing operators manual.

With the Pax S90, sent nothing. Works differently but we sort of worked out the issues. Came with just a partial roll of paper. Ran out and found out that the paper we had from the Hurit did not fit the Pax, so caught empty handed, quickly purchased new paper from local store so we could provide customer service. 2. Had a refund, but it charged the customer again! Called Customer Service, long wait time on only to find out that the S90 resets refund key in 3 seconds. Not really long enought unless you are poised with the customer's card in the swipe slot. Again might have been resolved via owner's manual not provided. Had a customer phone and order product (we do this rarely) Again, could not configure the S90 to charge. Called the dreaded Customer Service line. Robot required Merchant Account No., finally got a human, who also needed Merchant No. since the Robo device doesn't transfer the number to their computer. How antiquated/out of date/elementary their operating software must be.

Female JR with thick accent told us how to charge a phone order, said she would put us on hold for 1 second, her words exactly! 4 minutes later on hold, I hung up. Called Customer Service again, got Megan who also insisted that she had to have the Mer. No. to transfer me thru to a superviser. She refused over & over so I hung up.

Hours later JR called. Informed me that she had gone out of her way to email instructions (that should have been provided originally) to our email address. Then tried to pat herself on her back as an exemplary employee.

?? Is this not what Customer Service is supposed to do?? Asked for her supervisor, over 12 times, since I wanted to complain about such abysmal service and attitude. She refused, over and over. Eventually she put me on hold again. Over 4 minutes, hung up.

3 hours later, Mark called. Was tech support! Wanted to know if he could resolve the issues. TECH SUPPORT?

Told him that it was Customer Service who needed training/brain washing/help/firing.  Said he would pass it on.

They have long hold times, do not know about their own devices and operations, failed to correctly reprogram one of the replacement Hurits 4 times before succeeding. Sent the S90 Pax, crowing about the new Smart Card/Chip swipe feature, only to find out that their software for Smart Cart/Chip cards does not work and may be ready by October 2015, even tho they said it worked March 2015.

HarborTouch is full of slow/poorly trained/irresponsible/chaotic Customer Service people who do not know what they are doing!~

This report was posted on Ripoff Report on 07/12/2015 05:37 AM and is a permanent record located here: https://www.ripoffreport.com/reports/habor-touch/internet/habor-touch-confused-chaotic-mis-representative-conflicting-deceptive-allentown-penns-1241322. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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