Complaint Review: Halloween Express.com - Internet
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- Author Confirmed
- Halloween Express.com www.halloweenexpress.com Internet U.S.A.
- Phone: 859-282-5520
- Web:
- Category: BBB Better Business Bureau
Halloween Express .com Offered 2 day shipping and charged very high rate for this shipping, then did not deliver Internet
*Consumer Comment: Actually...
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I ordered a costume from Halloween.com and paid 16.95 in shipping to have it delivered in 2 days. They advertised two day shipping at the above listed price. I needed the costume for a very special party.
when I got my order confirmation on my e-mail, the shipping day was for 4 days instead of two. I ordered on a Thursday, and should have received the order on Saturday. It didn't arrive until Monday.
When I contacted the company to discuss my concerns, they sent back an e-mail detailing a fine print clause that they don't promise to ship in two days, that it is just an estimate. If that is the case, then they should not advertise for two day shipping, and charge such high rates if they can not offer this service.
Leanna
vincennes, Indiana
U.S.A.
This report was posted on Ripoff Report on 10/26/2008 11:35 AM and is a permanent record located here: https://www.ripoffreport.com/reports/halloween-expresscom/internet/halloween-express-com-offered-2-day-shipping-and-charged-very-high-rate-for-this-shipping-384966. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Actually...
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Sunday, October 26, 2008
They probably did meet their obligation.
How did they ship it?
If it was by FedEx or UPS they do not deliver on Weekends. So even if they shipped it on the day you ordered it(Thursday) it would not arrive to Monday because Saturday & Sunday's are not considered business days.
If they shipped it by USPS, USPS does not have a guaranteed 2 day service. The closest they have is Priority mail which states 2-3 days.
If you needed it for Saturday you needed to select 'Next day delivery' which would have had it arrive on Friday.
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