Complaint Review: Handspring.com - Nationwide
- Handspring.com Nationwide U.S.A.
- Phone: 1-716-871-6442
- Web:
- Category: On-Line Stores
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On November 26, 1999 I ordered a product from Handspring.com on the internet. Because this was a Christmas gift for my husband. My brother put this on his credit card so my husband wouldn't see it on our statements. In December my brother sent me a copy of the bill and I payed him the full $191.00. Including "express shipping" By the end of December I still did not receive the product and called the company. The sales person said it would be here soon. I gave the company extra time considering the holiday overflow of orders. By January 6, 2000 I had not received the product and called the company again. Keep in mind that each call to the company left me waiting on hold for over 40 minutes until a sales representative answered. I spoke to a sales rep named Nick on January 6 and after giving him all the information including the charge info from the credit card he assured me that the product would be here in 5 days. On January 12, I still had not received the product and attempted to call the company and talk to a supervisor. After being on hold for 50 minutes a sales rep answered, I asked to speak to a supervisor and was told there were none available. I left my name and number with the representative who told me there was no garuntee that a supervisor would be calling me back. I am disgusted with this company. I am frustrated because after paying for the item and not receiving it after 7 1/2 weeks I would at least expect to be able to get an explanation from a supervisor. I feel that I have been mis treated by this company and action should be taken towards them. Please note that the company does not give an adress to contact them so I can only include the telephone number. Thank You
This report was posted on Ripoff Report on 01/13/2000 12:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/handspringcom/nationwide/handspringcom-1126. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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