Complaint Review: Hanson Heating, Inc - Ham Lake Minnesota
- Hanson Heating, Inc 16218 Eveleth St NE Ham Lake, Minnesota U.S.A.
- Category: Heating, Cooling & Ventilation
Four days later, Tuesday, I recieved a phone message from Mr. Hanson asking where his money was. I returned the call, and left a message, saying I hadn't sent him any money yet and was meaning to call him because his ad stated free estimates, and that was why I had called him in the first place. If he had done work I could send it next week.
The following message was than left on my voicemail word for word.
"Kerrie this is Mark Hanson I never said anything about an estimate, nothing was said about that. You just made an inquiry as to how much to fix your air conditioner and that's what I did. And I'm a whole lot cheaper than anyone else you can call. Umm,I knew this was going to happen, I could tell, I could tell by the kind of people you are and your boyfriend are. How he wanted you to pay for it when I was in. And I can tell a person by their housekeeping Umm, that's fine. I've got other ways of handling it, umm, and that's for you to find out. And it's going to costing you a lot more than 75 bucks. Goodbye, don't bother call'n me back."
I had no point asked or authorized this man to come out and fix anything, I was asking him to come out, give me his "free estimate", telling me how much the repair would be so we in turn could budget to save the money to pay for the repair. I was going to initially just pay him, to avoid the conflict but after discussing this with several people, the opinion is that I owe him nothing. This man uses false advertising, insulted myself, my family and home, and then threatened me. I have not personally met Mr. Hanson, so his comment as to the kind of people we are is unjust, I am a medical professional, single mother of three who put herself through four years of college to buy our home (which recently flooded so our home isn't "perfect" right now). One concern is he obviously knows where I live and the broad threat of him "having other ways of handling this" makes me nervous and very uncomfortable.I had never spoken to him in anything but a polite, professional and friendly manner, this reaction was completly unprovoked.
When somebody advertises free estimates, it means nothing more than that - somebody coming out to tell you how much it is to fix something. He did no repair work, and I was not asking him to do any, was looking to have him see what was wrong and then get his "free estimate" as to how much that would cost. This man should not be allowed to lure people to use his services with the pretense that they will recieve a free estimate and then turn around and charge people. Not to mention the insulting, his use of scare tactics including the threat of possible harm (to what I'm not sure? Home? Personal?)
I've made a report to the BBB, and I have a copy of his ad, however I'm not sure where to take this. I'm feeling incredibly uncomfortable with his broad threat of him having "way's of making me pay, and that it's for me to find out". Should I in addition make a police report? Possible restraining order? Help!
Coon Rapids, Minnesota
This report was posted on Ripoff Report on 05/26/2007 09:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hanson-heating-inc/ham-lake-minnesota-55304/hanson-heating-inc-false-advertising-scare-tactics-ripoff-ham-lake-minnesota-250527. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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