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Report: #187315

Complaint Review: Harmony Windows - Las Vegas Nevada

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  • Reported By: las vegas Nevada
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  • Harmony Windows 4575 W Post No 101 Las Vegas, Nevada U.S.A.

Harmony Windows - Harmony Window Coverings ripoff won't honor contract price and will not instal shutters after 4 months of waiting Las Vegas Nevada

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I signed and entered into contract on 12/17/2005 w/ Harmony Windows LLC to have wood shutters installed in my home. The sales rep Ali Marinas beat the quote of $3100.00 from A&M Shutters after talking to his supervisor Eddie and Stella Inuki. I was told 8-10 weeks for delivery and installation. I called 3/9/2006 to see what was taking so long. Andrew (sales rep/installer) said they where ordered but there was an issue w/ the plant they ordered from because of Hurricane Katrina, everyone knows when Katrina hit and w/ the order date of 12/17/2005 this was well after. Andrew said he would check and call me back w/ an answer, he did not, I left messages daily w/ no return call and finally got a hold of him on 4/3/2006 and Andy said the shutters would be delivered to his warehouse on 4/6 and by the time they check in the inventory on 4/10 they would be ready to install 4/11/2006. Andrew preceded forward by scheduling an installation date of 8am on 4/11. Tue 4/11 came and went w/ no call and no show; I even scheduled to take work off to wait for them.

I then called every day after and left a message on Andrew's cell # 702 443 2288. I finally got the office number and spoke to an Anne who was very pleasant and couldn't understand why Andrew would have scheduled an install @ my home the same day as another install. Anne said she would have someone call me right away, 3 days went by and I called and demanded to speak to a manager or owner. I then got a message from Angela Stone that said she was new to the company but not new to the blinds and shutter industry and she wanted to make me a happy client. So I returned her call and she said and I quote "we grossly under quoted you on this price and we can not honor it so we are going to refund your $1500.00 dep so you can go else where"!

I told her I want the custom shutters I paid for! She said there was no way she can give me $3900.00 shutters for $3000.00. I told her that I wanted to get a call back from the owner or manager and she said "I will tell you right now that no one will be calling you back from this company"! I couldn't believe it. I told her "you have only been @ this company a short time and you already know that no one will call me?" she said "YES, I know exactly what type of company this is". I then threatened that my attorney would call and she said FINE. I contacted the sales rep Ali Marinas that no longer works for the company and he said that he would testify against them if this goes to court. I am having a home full of people for Easter and expected my shutters this Tue 4/11 and now I don't have shutters @ all.

I have a copy of the contract that agrees to the price and can't believe that 4 months later w/ no mention of this it would change. On 4/15 I went to the address on the invoice 11115 S Eastern Ave Suite 110, Henderson Nv 89052 to see the suite empty not even a sign on the door saying they have moved. I called the # and got an address of 4575 W Post Rd #101 Lv Nv 89118, but the woman that answered said they would be there for only 1 more week and would be moving again but didn't know that address. I have contacted my credit card company to put in a claim against this company so I don't loose my $1500.00. But my frustration is if I do order from another company now is that it will be another 2-3 months till they come in, prices will be higher because of the spring/summer months unlike when I could have ordered them near Christmas. I also verified their business lic. # of 2002304361 as indicated on contract is invalid

Kristine
Las Vegas, Nevada
U.S.A.

This report was posted on Ripoff Report on 04/18/2006 03:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/harmony-windows/las-vegas-nevada-89118/harmony-windows-harmony-window-coverings-ripoff-wont-honor-contract-price-and-will-not-187315. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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