Complaint Review: Helgrey watches - Beaconsfield / Montreal Quebec
Helgrey watches Helgrey sent defective watch. after my complain, they asked to ship it back for repair. when I sent it for repair, they did not return watch and did not refund money! Beaconsfield / Montreal Quebec
*Author of original report: Refund received
*Author of original report: Finally received refund
Helgray Watches - Poor quality !!! customer service/KS support does not fulfill guarantee promises !!!
Be aware of the following:
I ordered watch, model - Automatic Bomber from Kickstarter campaign. After getting the watch, it stops in a few days. Inspection through the display back revealed loose bolt stuck in the balance wheel. After few messages with Nadim (brand owner), he asked to send it back for repair. Everything seemed okay, so I sent the watch for repair/replacement 5 Dec 2018. After that I've asked many times for update and got only one nonsense response from the customer support. In that response they suggested me to try to wind it because automatic watch can stop!
But it has already been agreed and sent for repair!
That was the last thing I've heard from them!!! I commented (politely) on their facebook page, asking when they going to fix my watch. They deleted my comments and gave NO RESPONSE neither in public nor in pm or email.
Customer support is complete disappointment.
I ended up with NO WATCH and NO MONEY BACK!!!
After that I've got to know that there are more ppl had problems with them! A few links below:
I will attach some photos of the watch and screenshot of the post track n trace, showing that the watch has been delievered to the company (for repairment)
Cheapest miyota movement.
Packed with ridiculous value - makes sence for ridiculous watch.
say no to b.s.
Save money for something decent!
This report was posted on Ripoff Report on 01/22/2019 01:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/helgrey-watches/beaconsfield-montreal-quebec-h9w-6g7/helgrey-watches-helgrey-sent-defective-watch-after-my-complain-they-asked-to-ship-it-ba-1471986. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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