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Report: #902023

Complaint Review: Herbal Hog Web - Youngs Deli store front - Camas Washington

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  • Reported By: Shelly — Illinois United States of America
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  • Herbal Hog Web - Youngs Deli store front 419 NW 6th Ave Camas, Washington United States of America

Herbal Hog Web /Youngs Deli store front Shadee Musa Sent me 1650.00 worth of You will not believe Camas, Washington

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Well my story goes as follows. I ordered product from a company on the Internet. This was not the first time I had done business with them and its not the first time they screwed the order up, but they always fixed there mess ups. So I had no reason to doubt that they would fix there mess up this time.

After I got the order and opened it up I realized that I just paid 1650.00 for something completely different and not even close to what my order was supposed to be. Luckily I had two people there as a witness that the order was a joke and I was not happy. So I called the guy who I guess is a salesman, aka owners son. 

When I got him on the phone and told him who I was he said "Oh Hey I was Expecting Your Call". I was kind of surprised that he actually was expecting my call. Which led me to believe I was not the only one. I explained to him what his company actually sent me and he acted as if he already knew. Well after chatting a little while this is what I learned.

They had done the same to other customers. They blamed it on another company who is actually there rival way better the other company. So now that I think about it if that company knew I bet defamation would come in effect. Anyway they agree to next day air my same order. Which I was fine with that and I agreed to send the wrong order back.
 
I had been off the phone with them for thirty seconds when they called back to tell me they didnt have enough of product in the one so they wanted to send a couple different kinds which in value on there site didnt even match up.

Next day comes and Im waiting and waiting and waiting and waiting. The time came and went. So I knew I was not getting order that day. So I called the delivery service who was going to be delivering the order to me. This company proceeded to tell me that the package was delivered by them to a differnet place of business.

When I found this out I got ahold of people at this place of business that recieved the order from the delivery man. They refused to let me have the order and said basically I had to wait this out and they are not giving me the order. They were trying to arrest me fo r what was in the package. Well what was in the order was perfectly legal. Also there was a c.o.d.. fee that needed to be paid and they didnt even pay it. 

Well back to the company who royally screwed up and screwed me. They told me to still send the first order back and I would get my refund. Well we sent it out and to the wrong address. So it came back to my address. I called them to let them know that  the order came back to us and would be sending right back out as soon as I got mailed out.

He proceeded to tell me that we are not getting our refund back until the second order that went to the PD was sent to them. Well first of all I never got that second order. When I went to p.d .they opened it and asked me about it and said they were not letting me have the second order for a few months. They had already promised.

Well he said he didnt want the first order sent back that he would wait on the second one. Unfortunatley the second one did not get delivered to my residence, so once again I am waiting to see how the company plans on refunding my 1650.00. This ordeal has been going on for to long all I am asking is for the company to refund me for the product never recieved. They know where the second package is and the PD said that they have a wonderful site and all that jazz.  So to me that means all knows that there is nothing illegal or unjust in that package and the company should refund me asap and collect from the PD considering they are the ones holding onto the package for absoultly no reason. The date this whole thing began was April 19, 2012.

They gave out false information about us and they have stolen our money. Thank You  

This report was posted on Ripoff Report on 06/24/2012 12:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/herbal-hog-web-youngs-deli-store-front/camas-washington-98607/herbal-hog-web-youngs-deli-store-front-shadee-musa-sent-me-165000-worth-of-you-will-not-902023. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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