Complaint Review: Hewlett Packard - Palo Alto California
- Hewlett Packard 3000 Hanover Street Palo Alto, California U.S.A.
- Phone: 650-857-1501
- Category: Computer Manufaturers
Hewlett Packard ripoff and horrible service support Palo Alto California
*Consumer Comment: BUYERS BEWARE
*Author of original report: I appresciate being informed
*Consumer Suggestion: ahhh....good ol' HP random shutdowns, being left in factory mode after service, no working fan
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This technician replaced my NIC card, my computer worked 1 day, then same old problems. I then was instructed by tech support, after a multitude of tests including a destructive recovery, and re-installing Windows that I now needed to ship my computer back to them for repair. After 4 months of use???? what is wrong with their product? I shipped it back twice in August with the result of it working about 1 to 2 days before breaking again.
Next step, technician tells me I need to take my computer apart and fool with the NIC card to make sure it is in place properly. Why on earth didn't they do that sometime during the entire month of August that they had it? Now I've had to do this 5 times in the last 5 days just so I can get online and they tell me; quote" internet issues aren't that big of a deal". WHAT? How many people buy a computer that don't want to go online? That's 90% of what I use it for. Their service is lousy, the techs don't care at all, and I really believe that they hung up on me most of the time and blamed my cell phone for dropping the calls. yeah right, it seems my cell phone only drops their calls, what a conicidence. I am now fighting for a replacement, but not holding my breath for it of course.
Ridge Manor, Florida
This report was posted on Ripoff Report on 09/09/2005 07:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hewlett-packard/palo-alto-california-94304-1185/hewlett-packard-ripoff-and-horrible-service-support-palo-alto-california-156575. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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