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Report: #449446

Complaint Review: Home Depot , Cathy Bloodworth And First Class Comfort Systems, Inc. - Union Township New Jersey

  • Submitted:
  • Updated:
  • Reported By: Union New Jersey
  • Home Depot , Cathy Bloodworth And First Class Comfort Systems, Inc. 2455 Paces Ferry Rd. S. East Atlanta Georgia, 30339 Union Township, New Jersey U.S.A.

Home Depot And First Class Comfort Systems, Inc. Home Depot ,Cathy Bloodworth And First Class Comfort Systems, Inc. Installation Disaster Union Township New Jersey

*REBUTTAL Owner of company: FIRST CLASS COMFORT SYSTEMS RESPONSE TO COMPLAINT

*Consumer Suggestion: I think Home Depot really needs to stand behind its customer here.

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On 12/3/07 Home Depot sent out their sub-contractor First Class Comfort Systems, Inc. to install a Furnace, Hot Water Heater and Air Conditioner in my home. My agreement for these 3 installations were contracted with Home Depot. Once the sub-contractor First Class Comfort Systems, Inc. completed the work. I made attempts to contact them with compliants that my Furnace
and Water Heater was not working. They ignored my calls. I then contacted Home Depot main office, who then had the Union Office Service Manager Dina Paris contact me to say someone from First Class Comfort Systems, Inc will
contact me. FCCS did make contact with me and scheduled to to return to my home and troubleshoot as to why I stated the installation of the furnace and water heater they installed was not functioning. FCCS has been out to my home at least 15-20 time none of the equipment is working to date. The Union Township Inspectors came out and approved all this falty work.

I have 3 credible companies put in writing the installation of all three of my appliances by FCCS were installed incorrectly. Two pieces on the Water Heater was left off. The Furnace and Air Conditoner units are 80,000 and they should be least 100-110 units due to the sizes of my home. Home Depot has only agreed to fix the Furnace, with the stipulation they must use the same contractor, or the Furnace work will not get done.

Lee
Union, New Jersey
U.S.A.

This report was posted on Ripoff Report on 05/06/2009 09:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/home-depot-cathy-bloodworth-and-first-class-comfort-systems-inc/union-township-new-jersey-07083/home-depot-and-first-class-comfort-systems-inc-home-depot-cathy-bloodworth-and-first-cl-449446. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
1Employee/Owner

#2 REBUTTAL Owner of company

FIRST CLASS COMFORT SYSTEMS RESPONSE TO COMPLAINT

AUTHOR: First Class Comfort Systems Inc - (U.S.A.)

POSTED: Wednesday, May 27, 2009
I AM THE PRESIDENT OF FIRST CLASS COMFORT SYSTEMS, IN REFERENCE TO THE COMPLAINT DATED MAY 7 2009, PLEASE BE ADVISED THAT THIS CUSTOMER STATES THAT THE FURNACE CAC AND W/HEATER WERE INSTALLED INCORRECTLY, THE ENTIRE INSTALLATION WAS INSPECTED BY THE FOLLOWING INSPECTORS FROM THE UNION TWP BUILDING DEPT. PLUMBING INSPECTOR, ELECTRICAL INSPECTOR, FIRE INSPECTOR, THE WORK WE DID FOR THIS CUSTOMER PASSED ALL LOCAL AND STATE INSPECTIONS ON THE FIRST VISIT BY THE INSPECTORS TO THE CUSTOMERS HOME, .THE CUSTOMER STATES WE WERE TO HER HOME 15 TO 20 TIMES, WE WERE ONLY TO THIS CUSTOMERS HOME AT HER REQUEST, ONLY 5 TIMES AND FOUND THE SYSTEMS TO BE OPERATING PERFECTLY. WE EVEN BROUGHT A FACTORY REP. FROM THE COMPANY THAT MANUFACTURED THE EQUIPMENT TO THE CUSTOMERS HOME, TO ASSURE THAT THE SYSTEMS SHE PURCHASED WERE THE CORRECT SIZE. HE AGREED THAT THE SYSTEMS WERE INDEED THE CORRECT SIZE FOR THE HOME. ON ONE SERVICE CALL DATED ON JANUARY 8 2008 THE OUTSIDE TEMP. WAS IN THE 20 DEGREE RANGE. THIS CUSTOMER HAD THE THERMOSTAT SET AT 72 DEGREES, UPON ARRIVING TO THE CUSTOMERS HOME WE MEASURED THE TEMPERATURE WITH A HAND HELD THERMOSTAT AND THE TEMPERATURE IN THE HOME WAS FOUND IT TO BE 72 DEGREES. EXACTLY THE TEMPERATURE THE CUSTOMER HAD SET ON THE THERMOSTAT. WE AT FIRST CLASS COMFORT SYSTEMS INC. TAKE CUSTOMERS SATISFACTION VERY SERIOUSLY AND DO OUR BEST TO SATISFY EACH AND EVERY CUSTOMER. I HAVE BEEN IN THE HVAC INDUSTRY FOR OVER 35 YEARS AND HAVE COMPLETED OVER 4000 INSTALLATIONS.THEY ALL PASSED ALL STATE AND LOCAL INSPECTIONS. DJ DISBROW PRESIDENT FCCS
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#1 Consumer Suggestion

I think Home Depot really needs to stand behind its customer here.

AUTHOR: Organic Gardening Forum - (U.S.A.)

POSTED: Wednesday, May 06, 2009
I think Home Depot really needs to stand behind its customer here. The customer purchased from Home Depot in good faith and used their sub contractor.
If the sub contractor's work is bad, Home Depot needs to view this and if correct provide a different contractor to install it properly. Home Depot should understand that nobody wants to see shoddy contractor work repeated, or the customer to have to deal with these people 'again' (how do you think that'll make a customer feel, or a future customer feel?).

Thanks for letting us know how the Home Depot Sub Contractor system can turn out.


Thank you.
Organic gardening forum


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When I brought the issue of the dealer totally ripping me off to Mackissic Mighty Mac chipper shredder company, they did nothing to resolve that total waste of my time and nothing to make up for the funds that were stolen from me by the Mackissic Mighty Mac chipper shredder company dealer. Mackissic Mighty Mac chipper shredder company associates / disassociates with it's engine maker as it needs.
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Chipper shredder reviews and chipper shredder comparisons
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This problem is not resolved until you see my posting declaring a satisfactory solution has been reached.
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