Report: #1465916

Complaint Review: HOME DEPOT CREDIT CARD Services - ST. LOUIS MO

  • Submitted:
  • Updated:
  • Reported By: Jenelle — Los Angeles CA United States
    P.O. BOX 790328
    United States

HOME DEPOT CREDIT CARD Services Home Depot Credit card FRAUD $65.00 Fees + $9.97 interest charged-Bill sent wrong address MY CREDIT IS AFFECTED by their Error they won't correct ST. LOUIS MO

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I NEVER SAW A BILL. I was charged Fees and Interest PLUS Home Depot reported two months late fees to Transunion AFTER I paid my bill in full with Supervisor on the phone who assured me she would reverse my late fees and interest because I took care of bill without wasting time. Home Depot sent my bill to wrong address.

I was told by burglary detective after break in to route ALL MY MAIL to Post Office Box. When I opened my Home Depot Credit Card the wrong address was put in Home Depot System My post office box returned mail (BILL) to Home Depot. When I received a phone call I paid my balance owed on the spot. FURTHER I told supervisor I wanted my account CLOSED.

Supervisor told me I had TWO accounts. I told supervisor to please CLOSE BOTH ACCOUNTS Immediately. She sent me bill to CORRECT address. I asked if my credit would be affected and she said NO. She said my late fees and interest would be reversed since MY MAIL HAD BEEN RETURNED TO HOME DEPOT BY MY POST OFFICE.

I NEVER SAW A BILL When I received MY ZERO Balance ***About month later I get a bill from Home Depot and informed that my Transunion Credit was reported TWO MONTHS LATE By Home Depot. I called Home Depot and had supervisor review notes on the account showing I NEVER RECEIVED A BILL.

My mail was returned to Home Depot due to incorrect P.O. Box address FURTHER Supervisor "Ron" on Team 5104 refused to give me my account# on second account which HAD NOT BEEN CLOSED A MONTH EARLIER as I requested. Frustrating situation because Ron had ALL MY PERSON INFORMATION.

Name Address Telephone# Social Security Number ???Yet Ron could not give me my second account number that I had requested be closed one month prior? I told Ron to close BOTH accounts and he assured me my Transunion late payment issue would be reviewed in 7 Calendar Days by the "Compliance Team".

I told Ron that my credit is at stake and asked to speak with "Compliance Team" which he said is not possible. Am awaiting their written response. Hopefully Compliance Team will send their written decision to CORRECT ADDRESS AND CLOSE my two accounts.

This report was posted on Ripoff Report on 10/29/2018 12:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/home-depot-credit-card-services/st-louis-mo-63179/home-depot-credit-card-services-home-depot-credit-card-fraud-6500-fees-997-interes-1465916. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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