Complaint Review: Home Depot - Jacksonville Florida
Home Depot Offered substantial discount at cash register if I opened a Home Depot credit card. I accepted and paid $18.73 for my charges. They sent the bill late so I couldn't pay on time. My payment arrived 8 days late, on April 16th. Home Depot imposed a late fee of $18.73 and $2.00 interest charge. The bill I received yesterday, April 17th, shows a balance due of $39.46 Jacksonville Florida
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February 23, 2018 Home Depot offered a substantial discount at cash register if I opened a Home Depot credit card. I accepted and paid $18.73 for my purchase after the discount was applied. March 12, 2018 They say the bill was mailed to me but I didn't received it in time to pay by the April 8 due date. Unfortunately, I did not write down the date of receipt. April 16, 2018 My payment for the $18.73 purchase was received by Home Depot April 17, 2018 I received a bill showing the $18.73 overdue, plus a late fee of $18.73, plus a $2.00 interest charge. April 18, 2018 (today) I called Customer Service, told them I think their card offer is deceitful and possibly fraudulent. They removed the charges according to Kim, the lady on the phone. I called back later and cancelled my card. Although i successfully had the charges removed (I hope, as I don't yet have proof), I still feel like Home Depot deliberately set out to take advantage of its customers and enrich itself by not revealing at the onset that a late fee of the exact amount of my charge would be imposed if the payment was even a little bit late. I would not have been surprised by a 25% interest charge but was outraged and a late fee equal to the amount of the late payment. I imagine Home Depot has made millions on these late fees. Many customers, perhaps most, won't call like I did. I believe legal action is warranted.
This report was posted on Ripoff Report on 04/18/2018 12:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/home-depot/jacksonville-florida/home-depot-offered-substantial-discount-at-cash-register-if-i-opened-a-home-depot-credit-1439214. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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