Report: #1439214

Complaint Review: Home Depot - Jacksonville Florida

  • Submitted:
  • Updated:
  • Reported By: Dorothy — Jacksonville United States
  • Home Depot

    Jacksonville, Florida
    United States

Home Depot Offered substantial discount at cash register if I opened a Home Depot credit card. I accepted and paid $18.73 for my charges. They sent the bill late so I couldn't pay on time. My payment arrived 8 days late, on April 16th. Home Depot imposed a late fee of $18.73 and $2.00 interest charge. The bill I received yesterday, April 17th, shows a balance due of $39.46 Jacksonville Florida

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February 23, 2018 Home Depot offered a substantial discount at cash register if I opened a Home Depot credit card. I accepted and paid $18.73 for my purchase after the discount was applied. March 12, 2018 They say the bill was mailed to me but I didn't received it in time to pay by the April 8 due date. Unfortunately, I did not write down the date of receipt. April 16, 2018 My payment for the $18.73 purchase was received by Home Depot April 17, 2018 I received a bill showing the $18.73 overdue, plus a late fee of $18.73, plus a $2.00 interest charge. April 18, 2018 (today) I called Customer Service, told them I think their card offer is deceitful and possibly fraudulent. They removed the charges according to Kim, the lady on the phone. I called back later and cancelled my card. Although i successfully had the charges removed (I hope, as I don't yet have proof), I still feel like Home Depot deliberately set out to take advantage of its customers and enrich itself by not revealing at the onset that a late fee of the exact amount of my charge would be imposed if the payment was even a little bit late. I would not have been surprised by a 25% interest charge but was outraged and a late fee equal to the amount of the late payment. I imagine Home Depot has made millions on these late fees. Many customers, perhaps most, won't call like I did. I believe legal action is warranted.

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