Home Depot Incompetent billing practices Nationwide

Consumers need to be aware of Home Depot's billing practices and utter contempt for their customers. I have a credit card from them I rarely use due to their high interest rates of 26%. I purchased a $15.48 item in Feb.2015. I went in and changed my email address on March 8,2015 before the bill was due on March 26,2015. I don't remember all my purchases every month on my cards and rely on statements to pay. I noticed in may 2015 my credit score went down and saw it was Home Depot. I contacted them and the $15.48 charge had now turned into $67. I advised them I never got a statement for any of March or April. My credit score dropped 37 points! They insisted they sent it to my new email address.I told them something is wrong w/ your system then because I never got any statements. I spoke w/ an account exec who also insisted they sent the statements to my new email address. I filed a complaint w/ the Consumer Protection agency (US Gov) and Home Depot's Exec. Response Team responded w/ a letter from someone named Michelle Moffitt saying they would remove the late charges but not the credit bureau late pays.She also insisted the statements were sent to my new email address and said they confirmed they were not undeliverable! Last night I went into my account under edit account and they had my new email address but under Citi Alerting Service Preferences they had my old email address which alerts you to your statements and payment notices. I called Home Depot again today and said you didn't change my email address for your alerting service as I have a copy of the page showing my old address. They literally told me that was my responsibilty to go into my account and get my bills and they didn't have to send bills as that was just a courtesy.WTF! I said I would have never changed to paperless billing if I knew that and risked my credit score.They should notify their customers changing your email address will not help you to get your bills as you have to change your alert service also. They take no responsibilty for not informing their customers of this deceitful practice and therefore get late fee and ruin your credit. I will never set foot in another Home Depot again let alone buy anything!