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Report: #1510958

Complaint Review: Home Depot - Phoenix AZ

  • Submitted:
  • Updated:
  • Reported By: Stephen Netzel — Phoenix Arizona United States
  • Author Confirmed What's this?
    • Why?
  • Home Depot 35050 N North Valley Pkwy Phoenix, AZ United States
  • Phone: Office: 1.800.910.6704 Ex
  • Web:
  • Category: Appliances

Home Depot Kayla Jonsson Executive Escalation Support, Online Contact Center The Home Depot Office New Maytag home Washer & Dryer are defective..requested Maytag upgrade. Home Depot representative wants only to repair. Phoenix AZ

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Ordered Maytag home washer & dryer online from Home Depot. Washer's lowest cycle should take 30 minutes, instead took 90 minutes. Dryer in sensor mode should shut off in 25 minutes took 7 hours resulting in clothes scolding hot as verified by local Phoenix Fire Fighter.

Spouse (Monica) went to local Home Depot center located at 35050 N North Valley Pkwy, Phoenix, AZ 85086 & was handed paper (copy available) that stated the following: “A return of the appliance will not be accepted. Once you sign, it’s yours!”

Filed complaint/report with Better Business Bureau resulting in Kayla Jonsson (Executive Escalation Support, Online Contact Center -The Home Depot) attempting to repair/service the appliances which we refused entry because we stated from beginning that we wanted to spend more money at Home Depot for an upgrade Maytag appliance washer & dryer set & not repair new & defective existing.

 

Report Attachments:
Home Depot Important Information document

This report was posted on Ripoff Report on 08/13/2021 01:33 PM and is a permanent record located here: https://www.ripoffreport.com/report/home-depot/phoenix-az-kayla-jonsson-new-1510958. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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