Report: #1437116

Complaint Review: Home Skinovations Inc. Silk'n Flash&Go Express hair removal - Richmond Hill Ontario

  • Submitted:
  • Updated:
  • Reported By: Yum — Florida United States
  • Home Skinovations Inc. Silk'n Flash&Go Express hair removal 100 Leek Crescent Unit 15 Richmond Hill, Ontario Canada

Home Skinovations Inc. Silk'n Flash&Go Express hair removal Silk'n Flash&Go Express hair removal Home Skinovations Inc. Silk'n Flash&Go Express hair removal Silk'n Flash&Go Express hair removal product failed after 8 uses, no refund, they shoved me an exchange new product I know is going to fail again! Richmond Hill Ontario

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I bought hair removal device Flash&Go Express of the oficial website of Silkn.com. It suppose to last me lifetime, as they replied to me on FB messemger actually suppose to even be enough for 2 people. I am perfect candidate for this thing to work: I am asian with light skin and black hair. After 8 uses this machine stopped flashing, the red light flashes and nothing going on, I mean the real laser kind of flash does not pop. I e-mailed them, I contacted on Facebook, all they do is send me troubleshooting copied out of my manual book or ask me to call. Well, some of us have no time to call and hold the divece plugged in while running around the town being busy, they aren't the only ones who work! Customer service, I have no words...

I finally found time and called: "for English press 1"... the spanish speaking woman with heavy spanish accent and terrible attitude (Nadesh) was so hard to understand, she sounded annoyed and she was talking over me, so rude! Then she put me on hold and got rid of me. Next woman with Canadian accent (Kathy) was pushy enough too. She put me on hold again, she talked over me too. Do they teach them to act like that, or they just hire idiots from the street and never train them? So she just shoved me their option of exchange to a new device (which will fail, I'm 100% sure now), she wouldn't even listen to me. So basically they both told me to do this: turn device on and try it on your skin... did not work; then put the white tissue on my wrist and then try it, it flashed on a tissue (not on me!); then go the kitchen and do same things again. Then they said: "the device is working, nothing is wrong with it, it's your lighting in your room you have (basically told me it's my fault...) you have shadows in your bathroom... I was just stunned by whatever was that: stupidity of their own or impertience and sass to tell me I'm dumb! They told me the light in my kitchen was better than in my bathroom, I have shadows that distract the sensor in a bathroom, but there is no shadows in the kitchen, really?! That's against the physics and nature of this planet - no shadows. Also they sounded so sure but haven't been to my house, the light is the same, seriously, I have a big bathroom with big window, same light as my kitchen, tropical house in FL - big windows everywhere. But, no, they are right and I am wrong, so they told me. Maybe they live in dungeon and never saw a decent house. Then I told them e-mail with instructions I've got the first time said opposite, to go to a darker place. What are they trying to do?

At the very end of all this noncese and them constantly shutting me up and talking over me they told that I have to use this hair removing device in my kitchen, since it worked on a tissue. No logic, no common sense! Imagine removing hair on a bikini area in the kitchen near the window! Ewww! Yuk! Weird! In addition, they couldn't find any of my e-mails in their history, couldn't find my order I gave them the number, they had hard time writing down my name when I spelled it like 3 times, they did not care, they were rude, pushy, blamed me, basically shoved me an exchange on a new device and hang up! I found at least 60 reviews on their wetsite with the same problem. I bet they all "solved" same .

This report was posted on Ripoff Report on 04/03/2018 02:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/home-skinovations-inc-silkn-flashgo-express-hair-removal/richmond-hill-ontario-l4b-3e6/home-skinovations-inc-silkn-flashgo-express-hair-removal-silkn-flashgo-express-hair-1437116. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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