Report: #1413823

Complaint Review: Homeadvisor

  • Submitted: Tue, November 28, 2017
  • Updated: Tue, November 28, 2017
  • Reported By: VERONICA — tucson Arizona United States
  • Homeadvisor

    United States

Homeadvisor After forming a new HVAC contracting company, I was solicited by telephone by HomeAdvisor.Some smooth talking salesman said for less than a $300.00 annual fee, HomeAdvisor would provide me with leads to potential customers. He didn't give me too many details. All I was told was the leads would cost me between $15-$30 per lead. Sounds good? Right? WRONG!!! What he failed to mention is that the same leads are given to multiple contractors and you get charged per lead whether you get the job or not. They are rude FRAUD FRAUD FRAUD. they stole money from me and refuse to credit my acct. Nationwide

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I actually signed up with HomeAdvisor I believe in early November 1/2017 to help grow my home renovation business I formed a little earlier in the year. I was unable to reach over over 50% of the leads I received and requested credits. I was informed that no contact does not justify a credit. Then they proceeded to tell me I was not contacting the home owners quick enough was the reason for home owners not answering....... I cancelled service with them in 11/13/2017..and guess what, I was unable to get credits for the non-contact leads or the the balance of the one year registration. I must have been out of my mind when I signed up again after speaking with one of the sales guys, who actually sent me an email stating they would credit non-contact leads; which they have not HONORED. They sure don't bother to tell you up front that non-contact leads DO NOT GET CREDITED!! OH by the way I was charged another 1 year registration fee which has been denied for credit thus far. How can they charge per lead in wich they failed to mention there will be a charege. some home owners never answer the phone or email sent to them, for planning and budgeting as ready to HIRE!! They advertise to the home owners this is a free service!!! They sure don't inform the home owners the contractors are being charged for leads, do they??? Whether you can actually speak with a home owner or not does not matter to HomeAdvisor because they already have your money!!! If they wanted to business in honest way, they would inform the home owners that contractors get charged a lead fee and hold home owners accountable for allowing all HomeAdvisors contractors to to at least bid on their projects. 

Rather than operating in an honest fashion they choose to mislead the public into believing this is a free service. They are costing small businesses a ton of money to make themselves more profitable. They are very deceitful, misleading, uncooperative and accept no responsibility on their behalf, it always the contractors fault.


this account was only active for 13 days and guess what they said  i had a 3 day trial 3 days!!! to cancel the acct. the supervisor refuse to refund me the charge for the lead ue to i was told i will only get charge for the leads i make work for. they send the same lead to 3 more contractors,, this means i was paying for there service for nothing. FRAUN FRAUD FRAUD.. stay way

This report was posted on Ripoff Report on 11/28/2017 08:36 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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