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Report: #504701

Complaint Review: Hookah John - www.hookahjohn.com - Internet

  • Submitted:
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  • Reported By: Ronnie — Los Angeles California USA
  • Author Not Confirmed What's this?
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  • Hookah John - www.hookahjohn.com Internet United States of America

Hookah John - hookahjohn.com - Hookah John - Hookah Forum- Hookahforum.com Do Not ORDER from HookahJohn.Com! Complete rip off waited over 3 weeks for order then raises price on my order after I was already charged. Internet

*Consumer Comment: I have experience with both vendors

*REBUTTAL Owner of company: still no response from the original poster?

*REBUTTAL Owner of company: still no proof?

*Consumer Comment: This is Bullshit.

*REBUTTAL Owner of company: false report, no proof

*REBUTTAL Owner of company: nice one neal

*Author of original report: Hookahjohn.com

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I placed a order for the following

1.) Al-Fakher 60 Coals
2.) Khalil Mamoon 38" Hookah
3.) 2 250Grams of JM's (Guava) Shisha
4.) 1 250Gram of Tangiers (Green Tea)

I place this order and the cost was $173 + $20 shipping total of 193.00 I paid to have it shipped since I wasn't going to be able to pick it up from his location. Then after 3 days of it not being shipped I talked to John and asked him if I could pick it up instead of shipping it. He agreed and said yes. I showed up the following day and everything was fine until John did not want to refund the $20 shipping and then told me that the price of the hookah I order was a error and was not $120 infact it was $140. I told him to cancel my order and I walked out. Well 2 weeks later my credit card was charged by John for $213.00 which is included the $20 for shipping and the crazy price raise in the hookah after I ordered it. I contacted John and I have yet to hear anything from him.

This guy is not honest at all. Watch your back he is NOT the leader in Hookah just look on the net there is plenty of sites that out price hookah John one even out prices him on his own coals!

This report was posted on Ripoff Report on 10/05/2009 03:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hookah-john-wwwhookahjohncom/internet/hookah-john-hookahjohncom-hookah-john-hookah-forum-hookahforumcom-do-not-order-f-504701. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
4Employee/Owner

#7 Consumer Comment

I have experience with both vendors

AUTHOR: Adam - (U.S.A.)

POSTED: Saturday, November 21, 2009

I have a had experiences with both vendors and I can safely say I doubt that the original poster is honest.  I say that because I know the cited shipping rates he mentioned are bogus and that John doesn't even have a storefront since he only does mail order.

I have a report I filed about Neal and know that he often treats his customers with contempt and my experience with him was pretty negative.  I also have seen his forum posts and videos in which calls Arabs "sand ni-gers" and "hajis" as well mentioning his desire to kill a person so described although I don't know if such a statement was made out of anger, jest or represents his actual thoughts on the matter.

As to John i've bought stuff from him several times and i've always had great service and I can honestly say I don't know of anyone that has had a complaint about him.

I although I don't know if the original poster is Neal or someone associated with him I would not be surprised if that is the case since Neal has made his contempt for John and some other competitors publicly known in the past.

My advice is don't buy anything from Neal and give John a shot. 

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#6 REBUTTAL Owner of company

still no response from the original poster?

AUTHOR: hookahjohn - (USA)

POSTED: Tuesday, November 03, 2009

It's obvious that the original poster is a competitor and set this up. No proof, no order # no invoice sopy, no credit card reciept. Let's go through the flaws of this order, I have never charged $20 for shippng as we have a $10.95 flat rate, so how could I have gone from $20-$40? Not possible. I don't have a storefront for customers to walk into, how this did person walk into my place? Not possible. $213 refund? Not possible, so the reciept of anything.

Thanks for the free advertising! This is where you can get indpendant reviews on any hookah vendor:

http://www.hookahpro.com/forum/forumdisplay.php?f=25

http://www.hookahforum.com/?showforum=37

Look at which vendor has the most reviews and in addition, they are all great, not 1 complaint.

I don't own either of those site so they are accurate reviews.

John

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#5 REBUTTAL Owner of company

still no proof?

AUTHOR: hookahjohn - (USA)

POSTED: Thursday, October 15, 2009

Just provide an order #, an invoice, your  credit card statemnt, anything that will prove this. I never refunded anyone for a hookah as this has never happened. Still waiting. Neal don't play the victim. The original poster here gets an email everytime I rebut.

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#4 Consumer Comment

This is Bullshit.

AUTHOR: Worldhookah.com - (U.S.A.)

POSTED: Thursday, October 15, 2009

This is Bullshit. #1 Neal did not do this. This site has 0 credibility.
I was directed to this though an HD member saying this is why they do not like HF. I can`t argue this part.

But this holds about as much water as the lies that Nick claims to have made 3 orders from us in a weeks time and went to the BBB which we have looked in to time and again.

In short John and I may not get along. John may attack me on every email he can get people to read. But If you read this claim against John do not take it seriously.

If there was an issue John would have taken care of it. Neither John or I are so big that people slip though the cracks on anything near this big.

Before anyone says Oh Neal is making amends. No I just know John would not have done this. Mess up on an order reship? Yea everyone does it. But to flat rip off a customer? I only know of 1 site. And it is located in Nor Cal.

I say who ever wrote this bullshit man up and call John.

By the way John have you had any issues with Frank in Vegas? He learned about this site from his Ex web host who screwed him as well as mu self.

John just a note there's nothing we can do about the fake reports. I have tried also. This site is a scam that leads people to believe its legit and I am sure maybe 5% is but the rest is people attacking people.

The site want`s 10K to remove something. Do research on the owner of the site.

Oh and John this will likely increase traffic for you. It`s done wonders for us. People always call and ask once they talk to you they are a hooked customer. Treat them well and they are a life long customer.


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#3 REBUTTAL Owner of company

false report, no proof

AUTHOR: hookahjohn - (USA)

POSTED: Thursday, October 15, 2009

Neal with with World Hookah aka Coal Troll, post your invoice here, a credit card reciept, a credit card refund, anything that will prove that this is a true report. Let's see some evidence. I have never refunded a sale as I have never had a reason to. Unlike Worldhookah where refunds are a common occurance due to sub par performace. Thanks ripoff report for letting us rebutt false claims. Thanks Neal for the free advertising, again.

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#2 REBUTTAL Owner of company

nice one neal

AUTHOR: hookahjohn - (USA)

POSTED: Thursday, October 15, 2009

This is my competitor Neal with Worldhookah. It's all fabricated. Please produce a copy of your invoice or any email correspondence since everything is documented on every order and email on my end. I can show you 300+ postive reviews (and not 1 negative review) from independant websites:

http://www.hookahpro.com/forum/showthread.php?t=3036

and

http://www.hookahforum.com/?showtopic=26246

 

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#1 Author of original report

Hookahjohn.com

AUTHOR: Ronnie - (USA)

POSTED: Friday, October 09, 2009

After a month+ of going back and forth with John and placing this Rip off report John has finally sent me all my money back.

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