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Report: #95475

Complaint Review: Hotel-Guides.us And Wctravel.com - Irving Texas

  • Submitted:
  • Updated:
  • Reported By: Cutler Ohio
  • Hotel-Guides.us And Wctravel.com 2110 Walnut Hill Lane,Suite 230 Irving, Texas U.S.A.
  • Phone: 606-783-1484
  • Web:
  • Category: Hotel

Hotel-Guides.us And Wctravel.com ripoff Irving Texas

*REBUTTAL Owner of company: Hotel mistakenly billed you for our wholesale rate

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This company made an on-line reservation for me,with the false advertising that they provided the lowest rates. My credit card was charged $127.08, for a two night stay at a Days Inn in Morehead, Kentucky.

Through an error in accounting, my card was again charged at check out time, this time by the Days Inn front desk clerk, at a rate of $$94.69. I did not receive any special discounts from the hotel,this was a difference of $32.39. I called the Days Inn, and they are crediting my card for their charge of $94.69.

I then called the on line service Hotel-Guides.us, and asked why their rates were not in fact as they had advertised "the lowest", and was told by a customer service supervisor" that's why you have to surf the net". I believe that I was a victim of false advertising, and that Hotel-Guides.us does not conduct business in an ethical way, and is a RIP OFF>

Cheryl
Cutler, Ohio
U.S.A.

This report was posted on Ripoff Report on 06/18/2004 02:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hotel-guidesus-and-wctravelcom/irving-texas-75038/hotel-guidesus-and-wctravelcom-ripoff-irving-texas-95475. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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1Employee/Owner

#1 REBUTTAL Owner of company

Hotel mistakenly billed you for our wholesale rate

AUTHOR: Rod - (U.S.A.)

POSTED: Friday, March 17, 2006
Hi, Cheryl ... I recently found your report on the Internet and have investigated the circumstances.

In this case the hotel mistakenly charged you the wholesale rate they charged us -- $94.69. Our operator should have known this.

The rate we charged you -- $127.08 -- was likely the lowest available on the Internet at that time ... and quite reasonable for a two-night stay.

However, we aren't in business to make people unhappy, so if you will contact us at service@hotel-guides.us, we will be happy to send you a check for $35 -- the difference between the two rates.

Thank you for using hotel-guides.us. We genuinely appreciate your business.

Rod Welch
President
Hotel-Guides.us, Inc.
Charleston, SC
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