Hotelsclick.com No customer service resulted in a scam. Internet

Palazzio Donizetti Hotel and Hotelsclick scammed us by luring us to the hotel and allowing us to stay then telling us on the third night the rate is not agreed and we have to pay double!

From Hotelclick's website they say...

Why are the prices of HotelsClick lower than the prices shown on the hotel sites?
Hotelsclick operates as a wholesale seller, i.e. a large number of rooms are contracted to us in each hotel. Because we pay for these rooms in advance, the hotel sells to us at a lower price, therefore our saving becomes our clients’ saving.

If they have already bought the room how can the hotel refuse the booking? The Palazzio Donizetti gave us a room on Saturday afternoon as Hotelsclick were not contactable until the Monday but our bank confirmed they'd authorised payment to them. Therefore Palazzio Donizetti honoured the booking. However after we'd stayed 2 nights at the hotel Hotelsclick told us that the booking was rejected and we'd have to pay the hotel directly. On the third night the manager refused to return our passport until we'd paid the walk in rate for the room which is nearly double the rate we'd paid Hotelsclick.

In short we feel scammed by hotelsclick, who sold us something they didn't have to sell. We would not have given hotelsclick our credit card details if we'd known they did not have authority to advertise the room we thought we'd booked. We also feel cheated by Palazzio Donizetti who turned down the booking only because the agreed rate wasn't high enough and who didn't tell us they'd refused the reservation until the third night but demanded a higher amount because we'd already stayed. In fact Palazzio Donizetti continue to declare they have never heard of Hotelsclick and have never communicated with them.

Whoever it is that is lying something certainly has gone wrong and a complete lack of customer service has been demonstrated by Palazzio Donizetti and by Hotelsclick.