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Report: #1351181

Complaint Review: HP Smartfriend Services - Palo Alto California

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  • Reported By: Ricky — Augusta Georgia USA
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  • HP Smartfriend Services 3000 Hanover street Palo Alto, California USA

HP Smartfriend Services Breach of Contract Palo Alto California

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 I was having network issues on my Hp computer so I called Hp smartfriend services for some assistance and I paid the one-time service fee of $99 for up to 14 days of support. I sat with the first tech for like 2 hours while he tried to fix my network issue through remote access but he couldn't fix the problem. I told him that's okay I just would like a refund. He proceeded to transfer my call but it was dropped instead. I called back to request the refund with a second tech but asked me to give him a chance to fix it so I sat at the computer for another 2 hours or more till it was time I had to go to work. He said he would call me again on Monday to try to fix the issue again. I decided to just purchase me another computer online since the problem couldn't be fixed. The second tech called again on Monday and I told him I purchased me another computer and I would like to cancel my services and issued a refund. He said I had to wait 5-7 business days for a case manager to call me back about the refund. I waited to the seventh day and finally a case manager called and said they do not issue refunds. I asked what was I waiting seven days for if you don't issue refunds. She then admitted they do issue refund but she decides who receives them. I debated with her about the issue and asked to speak to someone else. Another case manager then gets on the phone and repeats they will not issue me a refund. I continued to debate the issue and she then hung up. I looked up their terms and conditions and it says that as long as the customer cancel within the 14 days of support that they would be issued a pro rata refund. I cancelled on the first couple days and they refuse to follow their own contract. They don't respect their customers and because they're a huge company they feels as though they can't be touched. I will no longer support Hp products or their services. Im still considering taking them to court.

This report was posted on Ripoff Report on 01/21/2017 04:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hp-smartfriend-services/palo-alto-california-94304/hp-smartfriend-services-breach-of-contract-palo-alto-california-1351181. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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