Report: #1353579

Complaint Review: HP Smartfriends

  • Submitted: Thu, February 02, 2017
  • Updated: Thu, February 02, 2017
  • Reported By: perdeum — Stateline Nevada USA
  • HP Smartfriends


HP Smartfriends Hewlett Packard HP Suport HP Smartfriends is not honest to their customers more about taking your money than supporting their new computers Nationwide

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I purchased a new computer from HP it stopped working it is still in warranty i called HP they said if I joined HP smart friends i told them the computer was dead he said no problem he could fix remotely but i would have to pay a HP Friend support. I was promised they could fix. They were going to send me a disk to reinstall but as again they did not do what they said. I was ripped off they could not do then they wanted to charge me a 70.00 fee including monthly fees and setup fees I took the computer to Microsoft at the Mall they found that a plug was not pushed in correctly. It was fixed immediately Microsoft store said it was so easy they did not even charge me. Remember This was a new computer still in warranty fro Hewlett Packard

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