Complaint Review: HP
HP HP Support I call for help I was given a price of $52.99 when he could not help he sent me to a 2nd Rep. who got into my Computer who said I needed a USB sent to me for $50.00. I said no cancel I would not pay more. I was then told my $52.99 would not be refunded because they got "INTO MY COMPUTER" Internet
*Author of original report: Ta Da Not a Professional Response
*Consumer Comment: IT tech with 15 years experience giving my 2 cents
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I called and told them my Computer was hacked and locked. I was given a price to fix my computer of $52.99, then transferredd to a 2nd Rep. who got in my computer and then told me I needed to pay $50.00 more for a USB to be sent to me & help them fix it. I requested they cancel which I think it was a Mohammed said OK our Rep. a Sherry White will cancel and credit your account when she calls you.
I had to call her about 3 times to fianlly get a return call and she very rudely said no you owe the $52.99 because they "Got Into My Computer" I explained they did not fix it. She did not seem to care it was a 5 minute call to say we can't help you. She said she could charge me a $70.00 cancel fee, but I said no he did NOT say there was a cancel fee and it was within 5 minutes 10 at the most.
She just flat out said no the $52.99 would not be credited. I think it is a very easy quick way to make $52.99 from a lot of people when they don't want to or can't spend another $50.00 to have them send a USB and then help them fix your computer.
A total rip of scam.
This report was posted on Ripoff Report on 06/19/2017 07:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hp/internet/hp-hp-support-i-call-for-help-i-was-given-a-price-of-5299-when-he-could-not-help-h-1379891. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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