Complaint Review: HRS USA/SEARS HOME IMPROVEMENT - city of Industry California
- HRS USA/SEARS HOME IMPROVEMENT City of Industry city of Industry, California U.S.A.
- Phone: 800-391-6311
- Category: Corrupt Companies
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I recieved this letter a week later. The next day I called, told them my payment had been made in person at my local Sears Store, gave them the check number et al and was asked to fax a copy of my receipt. This is when I was told that Sears had JUST sold these accounts to them and I should have recieved a letter advising me about the transfer.
I told them NO, this dunning letter is the first thing I have recieved pertainig to this issue.
Then, today, July 2, 2002, I called to be sure that my account was properly credited and to make a payment by phone. It was credited BUT this is when I learned that my NEW monthly payment was going to be $168.00. When I protested that this is in violation of the contract I signed with Sears 2 years ago, I was told that they raised the interest rate because the contract was now theirs. If I did not pay it, then I would be charge the $29 late fee.
I was told that I could protest the rate -- with no promise that anything would change -- by faxing my complaint to 1-800-433-5975 attn: Corespondence. Then I asked for a Supervisor. She stood her ground stating the same. When I stated that I've paid the $121 for 2 years now and that I do not HAVE the extra $47 she did give me the number of their consumer credit office at 1-800-220-8588. I have not called them yet.
I am used to Mortgage Companies selling contracts, it has happened to ours 5 times in the last 8 years BUT THE PAYMENT WAS NEVER RAISED! How can HRS get away with this. It must be illegal.
I, for one, will fight this -- even if it means defaulting on the loan. I signed NO CONTRACT with this company. I did NOT receive any letter informing me that they were going to become a part of my life until the deed was done, and it was NOT a letter telling me that I had 30 to respond IF I didn't want my rates to go up. It wasn't until I read some of the other complaints that I learned that such a letter was "supposed" to exist.
To HRS USA: My your business practices be returned unto you 7-fold. May you be blessed as you have blessed others.
This report was posted on Ripoff Report on 07/02/2002 05:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hrs-usasears-home-improvement/city-of-industry-california-91716-0107/hrs-usasears-home-improvement-is-a-ripoff-that-increases-in-interest-rates-without-permis-23891. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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