Complaint Review: HSBC Mortgage Services - City Of Industry California
- HSBC Mortgage Services PO Box 60113 City Of Industry, California U.S.A.
- Phone: 800-333-7023
- Web:
- Category: Mortgage Companies
HSBC Mortgage Services ripoff on refinancing City Of Industry California
*Consumer Suggestion: Escrow Accounts
*Consumer Suggestion: Escrow Accounts
*Consumer Suggestion: Escrow Accounts
*Consumer Suggestion: Escrow Accounts
*Author of original report: The saga continues....
*Consumer Comment: I am also a victim!
*Consumer Suggestion: neighbor
*Consumer Comment: HSBC nonsense
*Consumer Comment: What can we do?
*Consumer Suggestion: class action law suit
*Consumer Suggestion: class action law suit
*Consumer Suggestion: class action law suit
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I too, am a recent victim of HSBC. In August of 2004, I refinanced my home with Homeowners Loan Corp, who immediately sold my loan to HSBC. I have heard Homeowners Loan Corp may be related to or a subsidiary of HSBC, but I don't know for a fact this is true.
Nearing 1 year of payments, HSBC told me there had been an shortage in my escrow acct. They continously blamed increases in either my county taxes and/or homeowners insurance. Research determined neither my taxes or insurance had been increased enough to substantiate the $250 per month increase in my house payment, which they demanded.
Further research indicated Homeowners Loan Corp (though I'm guessing it was really HSBC, after reading all the other Ripp-Off reports) had not included enough money in my escrow for my homeowners insurance payments. We had agreed to spread the additionally required escrow payment over a 3 year period to help ease my financial pain.
I sent them the required money to bring my escrow acct back up to the proper level,and hoping to lower my payment. But that did not work & the payment was not lowered. I have no idea why that didn't help.
For the last year I have been struggling to make approx. $900 house payments. (It takes me 3 paychecks to save enough money for my payment!)
Last week I received notice from HSBC that my fixed 2 yr arm is up on Oct. 1 and my payment will jump from the fixed 7.5% rate to an astounding 13% (my cap is at 13.6%)and my next payment due on Oct 1 will be in the amount of $1,018.00.
I am in a panic to refinance again with another company. But am stuck, because this has damaged my credit, due to the late payments during the last 6 months. No one else will touch me. I am very hesitant about talking to HSBC about refinancing again, but may have no other choice.
How can they do this? Obviously, there is not much I can do to fight the raise in the interest rate. Though I think the jump was horrendously unfair. But if someone truly screwed up the figuring of my escrow account. Why do I have to pay for the fact they don't know how to run a calculator or do their jobs accurately?? (I don't employ idiots. Maybe they shouldn't either!) Why would HSBC buy a loan that they never ran the numbers on? Wouldn't they check the figures to verify accuracy?
I have lived in this same 20 yr.old manufactured home for 12 years & its d**n sure NOT worth $1018.00 per month! After reading all of the other Rip Off reports. I am also wondering if my appraisal was correct.
I also have problems dealing with people in India via phone, that barely speak English. They are rude & don't help the situation & get angry when I ask to speak to someone that speaks English. Whats up with that??
My original thoughts were that I just got caught up in a bad situation, by bad luck of the draw. But after reading all the other reports, I am convinced HSBC are money hungry scam artists. I will do everything possible to refinance elsewhere!
Someone needs to stop them!
Becky
Apache Junction, Arizona
U.S.A.
This report was posted on Ripoff Report on 09/17/2006 10:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hsbc-mortgage-services/city-of-industry-california-91716-0113/hsbc-mortgage-services-ripoff-on-refinancing-city-of-industry-california-211477. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#12 Consumer Suggestion
Escrow Accounts
AUTHOR: Amiciam - (U.S.A.)
SUBMITTED: Friday, April 17, 2009
When I had my mortgage thru HSBC, every year they said I didn't have enough money in the escrow account and would have to raise my monthly mortgage payment.
When I refinanced my mortgage in 2005 through HFC, they gave me the option to pay the property taxes and home owners insurance myself.
I take the yearly amount of taxes and divided it by 52. (I get paid weekly) I put that amount away each week so that when taxes come due I have the money for them. I also found a insurance company that would let me pay monthly on home owners insurance.
By doing things this way, I have avoided the "PMI Insurance",the "Hazzard Insurance" and the infamous "there wasn't enough in your escrow account to cover...blah, blah, blah due to increases in...blah, blah blah..."
I pay the set amount for my mortgage. It stays the same. I pay the taxes when they come due and pay the insurance each month.
If your able to put money aside each week or bi-weekly, this is another option that that you can try. It has worked out great for me.
Amicia
Buffalo, NY

#11 Consumer Suggestion
Escrow Accounts
AUTHOR: Amiciam - (U.S.A.)
SUBMITTED: Friday, April 17, 2009
When I had my mortgage thru HSBC, every year they said I didn't have enough money in the escrow account and would have to raise my monthly mortgage payment.
When I refinanced my mortgage in 2005 through HFC, they gave me the option to pay the property taxes and home owners insurance myself.
I take the yearly amount of taxes and divided it by 52. (I get paid weekly) I put that amount away each week so that when taxes come due I have the money for them. I also found a insurance company that would let me pay monthly on home owners insurance.
By doing things this way, I have avoided the "PMI Insurance",the "Hazzard Insurance" and the infamous "there wasn't enough in your escrow account to cover...blah, blah, blah due to increases in...blah, blah blah..."
I pay the set amount for my mortgage. It stays the same. I pay the taxes when they come due and pay the insurance each month.
If your able to put money aside each week or bi-weekly, this is another option that that you can try. It has worked out great for me.
Amicia
Buffalo, NY

#10 Consumer Suggestion
Escrow Accounts
AUTHOR: Amiciam - (U.S.A.)
SUBMITTED: Friday, April 17, 2009
When I had my mortgage thru HSBC, every year they said I didn't have enough money in the escrow account and would have to raise my monthly mortgage payment.
When I refinanced my mortgage in 2005 through HFC, they gave me the option to pay the property taxes and home owners insurance myself.
I take the yearly amount of taxes and divided it by 52. (I get paid weekly) I put that amount away each week so that when taxes come due I have the money for them. I also found a insurance company that would let me pay monthly on home owners insurance.
By doing things this way, I have avoided the "PMI Insurance",the "Hazzard Insurance" and the infamous "there wasn't enough in your escrow account to cover...blah, blah, blah due to increases in...blah, blah blah..."
I pay the set amount for my mortgage. It stays the same. I pay the taxes when they come due and pay the insurance each month.
If your able to put money aside each week or bi-weekly, this is another option that that you can try. It has worked out great for me.
Amicia
Buffalo, NY

#9 Consumer Suggestion
Escrow Accounts
AUTHOR: Amiciam - (U.S.A.)
SUBMITTED: Friday, April 17, 2009
When I had my mortgage thru HSBC, every year they said I didn't have enough money in the escrow account and would have to raise my monthly mortgage payment.
When I refinanced my mortgage in 2005 through HFC, they gave me the option to pay the property taxes and home owners insurance myself.
I take the yearly amount of taxes and divided it by 52. (I get paid weekly) I put that amount away each week so that when taxes come due I have the money for them. I also found a insurance company that would let me pay monthly on home owners insurance.
By doing things this way, I have avoided the "PMI Insurance",the "Hazzard Insurance" and the infamous "there wasn't enough in your escrow account to cover...blah, blah, blah due to increases in...blah, blah blah..."
I pay the set amount for my mortgage. It stays the same. I pay the taxes when they come due and pay the insurance each month.
If your able to put money aside each week or bi-weekly, this is another option that that you can try. It has worked out great for me.
Amicia
Buffalo, NY

#8 Author of original report
The saga continues....
AUTHOR: Becky - (U.S.A.)
SUBMITTED: Thursday, June 21, 2007
Now I have reason to believe they are deducting payments out of my checking account without my consent! I just don't understand how they can act this way, without consequences. Do people just roll over & take it?? They aren't the govt....who CAN do what they want regardless of my beliefs. I have a HUGE fight planned with them today!! Should be interesting.

#7 Consumer Comment
I am also a victim!
AUTHOR: Christie - (U.S.A.)
SUBMITTED: Thursday, June 21, 2007
Me and my husband have also fell victim to this co. And as I read all the other reports-all of them are the same or very similar. Our loan was sold to Household-which then turned to HSBC-and from the bginning we had problems with our escrow. I ask myself the same question-WHY do we have to pay for their mistakes? I am afraid that no matter what we do, they will find a way to take our house. I would also be intereted in a class action lawsuit. I have actually sent my loan papers to a law firm who is investigating HSBC. If anyone wants more info. I will give you their names and contact information.

#6 Consumer Suggestion
neighbor
AUTHOR: John - (U.S.A.)
SUBMITTED: Saturday, April 07, 2007
Becky i live right next door to you in Mesa. stay away from Orchard bank HSBC they are a ripoff.

#5 Consumer Comment
HSBC nonsense
AUTHOR: Becky - (U.S.A.)
SUBMITTED: Thursday, October 12, 2006
After much research & endless phone calls & conversations, I can't find anyone to refinance my home. As a last ditch effort, I even asked HSBC to refinance me. But they don't handle mobile homes. They will service my account, arbitrarily raise my payments & take all my money but they won't refinance me. Go figure! Makes me wonder why they bought the loan to begin with!
So, I put my house on the market 2 weeks ago. The only way I can think of to get out of this mess is to sell it! Its a shame that they force you into these situations. When I told them I put the home up for sale, and WHY I did it, they did agree to lower my payment by $200 for now. I have to pay all the difference when I sell my house. I didn't ask what they will do to my credit as they will probably lie to me. What do they stand to gain by treating people this way? Can't be repeat business!!
Typically I am the first to stand up & fight for what is right but I'm not sure how to fight these people. Like fighting Uncle Sam, I feel like I don't have a leg to stand on & I've already lost before the fight begins! I don't know much about class action lawsuits but its worth a try!

#4 Consumer Comment
What can we do?
AUTHOR: Stacey - (U.S.A.)
SUBMITTED: Wednesday, October 11, 2006
My situation is so eerily similar to yours, that it's downright scary. HSBC has damaged my and my husband's credit beyond repair also. The bad part is, that they have been reporting us late to the credit bureaus falsely for 6 months now. Our payments were coming out of our checking account twice a month. I have turned to anyone that would listen about this horrible company.
We are in the process of surrendering our house due to all of this. Being business owners, this will definitely hurt us. We are just sick and tired of dealing with them and their rude people. We were being told by a collection dept. associate that she or noone else from HSBC had to tell us that even though our loan was set up improperly from the start, that it wasn't their responsibility or obligation to tell us. HOW IS THIS POSSIBLE??
Let's all get together and file suit. Maybe we'll win, maybe we won't. We will at least send a message to HSBC that we won't be taken advantage of any longer. Sincerely, Ottawa Kansas ex-homeowner

#3 Consumer Suggestion
class action law suit
AUTHOR: M - (U.S.A.)
SUBMITTED: Saturday, September 30, 2006
I too have posted a complaint.
we should all do a class action law suit. Im losing my home becasue of what they did to me (and mers..the group that sells the notes around).

#2 Consumer Suggestion
class action law suit
AUTHOR: M - (U.S.A.)
SUBMITTED: Saturday, September 30, 2006
I too have posted a complaint.
we should all do a class action law suit. Im losing my home becasue of what they did to me (and mers..the group that sells the notes around).

#1 Consumer Suggestion
class action law suit
AUTHOR: M - (U.S.A.)
SUBMITTED: Saturday, September 30, 2006
I too have posted a complaint.
we should all do a class action law suit. Im losing my home becasue of what they did to me (and mers..the group that sells the notes around).


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