HTdepot.com - MountDirect.com Profoundly dishonest - will say whatever you want to hear to make a sale Chantilly Virginia

Ordering from htdepot.com was one of the most miserable mistakes I have ever made.

I found the screen I wanted on their website for a reasonable price, but I needed the screen in a week's time and was concerned about it getting from VA to CA in time. I called them and spoke with Alex on Friday, February 6 and asked, if I ordered the screen that day, when it would ship and when I could expect to receive it. Alex told me that it was in stock and would ship on Monday, February 9, and that I would receive it no later than Friday, February 13.

I told him that I would call back within an hour to place the order. When I called back at approximately 2PM (PDT), I spoke with William. I confirmed with him again that the screen would ship on Monday and that I would receive it by Friday, because I would not place the order if it could not be delivered prior to Sunday, February 15. William assured me that it would ship on Monday and I would receive it in time. He even put me on hold to confirm that it was in stock and would ship on Monday.

Lo and behold I received a confirmation that the screen had shipped on Tuesday, February 10, along with a tracking number with UPS Freight. I tried tracking it immediately, but the shipment was still so fresh that it was not yet in the UPS system. I tracked the order today and found that the estimated delivery is Monday, February 16! Exactly one day too late to be of any use to me.

I called and spoke with William who confirmed the tracking info and said there was nothing he could do to help me. I asked him to let me speak with someone who could and again spoke with Alex. I explained the situation again to Alex and again heard that delivery times were not guaranteed, there was nothing he could do, blablabla. I reminded him that I had spoken with both him and William on Friday and reminded him of the assurances I had been given by both of them that I would receive the screen on time. Reminded him that I had not been told that delivery times were not guaranteed.

Not suprisingly, Alex claims not to recall the conversation or his promises and assurances. He said he would call the frieght company and see what he could do, but that he still could make no assurances I will receive it in time. I asked, if he could get the delivery expedited for an additional cost, would they pay it? He said no, absolutely not. I asked if he would reimburse the cost for us to rent a screen? He actually laughed. Again he said he would call the freight company and see what he could do - tomorrow. Because, of course, it was quitting time for him.

Unable to trust a single word he said, I called UPS Freight myself and arranged for expedited delivery on Saturday, 2/14 (which means I'll have to come in to work on my day off, Valentine's Day, to receive the delivery), at an additional cost of $318.

So now the overall cost of this transaction is no bargain at all - I could have gotten a bigger screen from a reputable, trustworthy dealer for what I'm paying for this so-called reasonably priced screen from - I think - two guys working out of a garage. Alex seems unconcerned by my assurances that I will report his and his company's negligence in every possible venue and forum. But, unlike Alex, I don't make assurances unless I'm prepared to back them up.

Lynda
Bay Area, California
U.S.A.