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Report: #1417472

Complaint Review: HughesNet

  • Submitted:
  • Updated:
  • Reported By: Robert — SAINT JOSEPH Missouri United States
  • HughesNet United States

HughesNet Sales people at best misrepresent their service. Customer service and tech support seem to be there just so they look like they are trying to assist their customers. Give F for sales,F- for customer service and F--- for tech support,which is a total joke. Internet

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Salesperson spoke good English,but misrepresented their product. Promised 25 Mpbs on internet,except during peak hours when that could go down to 1-3 Mpbs. I am 73 y/o and home almost all the time. My cell doesn't work effectively where i live so a dependable phone is a must. Having 4 doctors and several serious health problems,I cannot have a service like theirs,which is VERY undependable.Internet would freeze sometimes or go very slow. This was TRUE at all hours,not just the peak ones. Customer service and tech support people were all from foreign countries and spoke very poor English. I believe they had a script they followed and if your questions weren't in the scope of the script,they would ignore what you were telling them about the problems you were having and simply return to their script. I must have talked to people on the phone and on internet chat for 10+ hours and not only received no help,but they also refused to send someone out to check everything.From the beginning to the end this has been a nightmare,almost like a Twilight Zone episode. This so called company(?) doesn't seem to give a darn about their customers. I am waiting to get my old number transferred back to my original ISP. Even though they only offer 2 or 4 Mpbs,they are a hundred times better than this company.I really don't know why they are still in business. Some lawyer that values justice should launch a class action suit against them. VERY SAD!

This report was posted on Ripoff Report on 12/17/2017 08:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hughesnet/-/hughesnet-sales-people-at-best-misrepresent-their-service-customer-service-and-tech-suppo-1417472. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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