Complaint Review: Hughesnet - German Town Maryland
- Hughesnet 11711 Exploration Lane German Town, Maryland U.S.A.
- Phone: 866-347-3292
- Web:
- Category: Satellite Companies
Hughesnet Extremely bad customer service, lies about service commitments German Town Maryland
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Hughesnet has the worst customer service of any company I have ever dealt with. If you are lucky enough to get someone on the phone you may or may not be able to understand their broken English. If you asked to be transferred to someone you can understand they accidentally disconnect the call while transferring you. Then if you do get through to someone he or she is a rude person who while keep putting you on hold supposedly looking up your info until you get accidentally disconnected or hang up out of frustration.
My service has been down over a month. A tech was sent out but not in the 5 days like they said, it took nearly 3 weeks. I have lost business and clients due to this. They won't even refund my month of service and refuse to send out another tech without a $125 charge.
I want out of this contract and I would like to cancel the other hughesnet service I have at my farm. I sell security systems and advise 50 clients a year to get satellite Internet. I will no longer be referring anyone to hughesnet.
D.
Burleson, Texas
U.S.A.
This report was posted on Ripoff Report on 01/23/2008 10:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hughesnet/german-town-maryland-20876/hughesnet-extremely-bad-customer-service-lies-about-service-commitments-german-town-maryl-302609. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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