Complaint Review: HUMIDOR VAULT LLC - Las Vegas Nevada
- HUMIDOR VAULT LLC 3651 Lindell Road Las Vegas, Nevada United States of America
- Phone: 800-687-1586
- Web: www.humidorvault.com
- Category: Smoke Shops
HUMIDOR VAULT LLC They never deliver the item I purchase Las Vegas, Nevada
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On the 9th of January of 2013 I bought a cigar humidor from Humidor Vault, LLC, and pay it with my paypal account. In the internet page they offer to deliver my order in one or two days, after 1 1/2 week without any notice from them I contact them by phone, and after many attempts, somebody answer the phone and told me that they where very busy and that they will ship it in a few days.
After 3 weeks, on the 31st of january, I received a email from them with the confirmation of the deliver, and they inform me that the deliver was with the United States Postal Service. I pay them for an international deliver because I live in Mexico City, so they charge me a fee for shipping of $220.00 dlls, and they say the deliver was shipped by Global Express Guaranteed and they give me a tracking number that was a fake, because when I intended to track, in the USPS internet page appears a legend that says that its impossible to track with that number and that they will send a return receipt after mailing.
I wait for 3 weeks for the deliver and began to suspect that something was wrong, so I call USPS and they told me that the numbers provided was wrong because their where for a local deliver. With this information on the 28th of february I send a email to them looking for answers, and they reply to me on the same day telling that they will look for this and contact me later. The next week I try to call them and the phone provided always send me to a voice mail and they never answer, and I send them 3 emails that they never answer.
So I try to make a claim with paypal and they told me that I was protected for 45 days and that time was over. I make a claim with my credit card and they will try to contact the seller. It has been 8 weeks since they have my money and they never deliver the humidor. They charge me $520.00 dlls for the humidor with the deliver fee. I want to stop this fraudulent company and preventing other customers to fall as I did.
This report was posted on Ripoff Report on 03/09/2013 07:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/humidor-vault-llc/las-vegas-nevada-89103/humidor-vault-llc-they-never-deliver-the-item-i-purchase-las-vegas-nevada-1026292. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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