Complaint Review: Husky Power Washers - Elk Grove, Illinois Nationwide
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- Husky Power Washers huskypowerwasher.com/ Nationwide U.S.A.
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- Category: Hardware & Tools
Husky Power Washers POOR Customer Service Elk Grove Illinois
*UPDATE Employee: DEAR VALUED CUSTOMER
*UPDATE Employee: Greetings
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Husky Power Washer 1800
This is one of the worst products I have ever bought. I purchased mine in Jan 08 and used it once. After storing it (following directions in manual), I pulled it out at the beginning of the summer and it didn't work. The motor would run but no pressure was produced. After multiple times of trying to get some support I finally got through on the only live support they have ONLINE. It took me 4 months of 5 to 7 attempts total to get through and get a return shipping label for a product with a 3 year warranty. Finally, I got a second one back. It was not mine as it was MORE used than the original I sent in. They just pealed my serial number off and put it on another machine. I was able to use this one twice before it did the same thing.
After contacting Home Depot and explaining to them the entire situation they refunded my money. They did not have to but I was thankful. The only satisfaction I had with this machine was watching it explode as I tossed it over my fence into the alley even with the 3 year warrant with 18month left I was not ready to go through that hassle again. The Husky name obviously only means something on hand tools.
Dennis
Fort Belvoir, Virginia
U.S.A.
This report was posted on Ripoff Report on 04/29/2009 03:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/husky-power-washers/nationwide/husky-power-washers-poor-customer-service-elk-grove-illinois-447537. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
DEAR VALUED CUSTOMER
AUTHOR: Customer Service Manager - (U.S.A.)
SUBMITTED: Friday, June 11, 2010
I am a Customer Service Representative at the Husky Power washer Company. Please accept my apology for the issue you experienced with your pressure washer.
Please contact us at 888 550 1606 or cservice@fna-group.com
When leaving us a voicemail, please provide your full telephone number including the area code. We also ask that you speak clearly.
Reference this posting when you make contact and we will resolve this issue to your full satisfaction.
Thank you,
Husky Customer Service Team
#1 UPDATE Employee
Greetings
AUTHOR: Customer Service Manager - (U.S.A.)
SUBMITTED: Wednesday, May 26, 2010
I am a Customer Service Representative at the Husky Power Washer Company. Please accept my apology for the issue you experienced with your 1800 pressure washer.
Please contact us at 999-550-1606, or cservice@fna-group.com. Reference this posting when you make contact and we will resolve this issue to your full satisfaction.
Thank you,
Husky Customer Service Team
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