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Report: #1458911

Complaint Review: Ian Purcell - San Diego California

  • Submitted: Thu, August 30, 2018
  • Updated: Thu, August 30, 2018
  • Reported By: Troy — eugene oregon United States
  • Ian Purcell
    7625 Mesa College Dr Ste 200A
    San Diego, California
    United States

Ian Purcell EBAY HANDLE IS icsentaclinic-5 AT THE MOMENT, BUT IT LOOKS LIKE THEY STOLE THE ACCOUNT TO DO THEIR RIPOFF AS IT HADN'T HAD ANY ACTIVITY IN THE PAST YEAR TILL THIS STRAIGHT UP RIPOFF they purchased our printer, then said it didn't work and took their money back and sent back a different printer San Diego California

*Author of original report: misunderstanding taken in hand by super diplomatic lady and settled

*UPDATE Employee: Printer

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These people seem to either be directly instructed by the individual or are acting on the orders of this person.

we found multiple negative reviews of this person's business, etc on yelp

These people ordered a 225$ printer from us on ebay and when it arrived immediately claimed that it didn't work or was defective.  this was a flat out lie as after making us pay for the return label which cost us an additional 57$ again, they sent backi a different model of printer.  And it had the problem that they said ours did, but it wasn't our [rinter.   we had sent a Brother MFC9660dn and they sent back a brother mfc9460dn for some stupid reason thinking we wouldn't notice.

They have not responded to any messages via ebay or answered the phone for any of our callss. 

Judging from what i have seen about these people, they do this kind of thing to a number of people

This report was posted on Ripoff Report on 08/30/2018 08:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ian-purcell/san-diego-california-92111/ian-purcell-ebay-handle-is-icsentaclinic-5-at-the-moment-but-it-looks-like-they-stole-t-1458911. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#1 Author of original report

misunderstanding taken in hand by super diplomatic lady and settled

AUTHOR: Troy - (United States)

we would like to update the situation as it is now. 

the problem was resolved by a super diplomatic young lady who settled the issues and we regret our references to the character of the buyers how we stated them as we did go over the line with them. 

We feel that in this case the resolution of the problem was equitable far more than we had experienced previously and that we would like to withdraw the rip off report we initially filed. 

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#2 UPDATE Employee

Printer

AUTHOR: Ian - (United States)

This was an enourmous misunderstanding and here is the solution that the seller and I have agreed upon.

I purchased a Brother MFC-8680DN for $220.00 on ebay. The printer was received promptly however it did not work and I returned it to the seller. The seller reports selling a Brother MFC9660DNreceiving a Brother MFC9460DN. Seller payed for shipping both directions and was able to fix the Brother MFC9460 printer that was returned and valued it between $125-150. 

Original purchase price for printer: $220.00

Cost to seller for shipping: $57.00

Cost to seller for return shipping: $57.00

Declared value of printer recieved by seller: $137.50

Agreement: Seller agreed to accept $195 via paypal to move forward. I paid him and hope we can both move forward from this unfortuante misunderstanding.

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