Complaint Review: IdentitySecure
IdentitySecure Huge Hassle
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I signed up for the free trial in error on 9/7/17. I immediately contacted them to cancel it off. Even though I could provide them with my membership id number, they advised me it was not in the system yet and to wait 24 hours. I contacted them back on 9/8/17 to get the same response. On Monday the 11th I called and again on the 14th, was still getting the run around. I sent an email on 9/14 and got an immediate response stating that they would contact me back within 1 to 2 business days - NO RESPONSE! I have sent a follow up email to see what is going on with the cancellation, mind you I've already had the $19.99 drafted because it is outside of the free trial period. I still have no response. I can't believe that I am still working to have this canceled off. I have disputed this with my bank and am short of canceling off my card to ensure that no further transcations are made.
This report was posted on Ripoff Report on 09/22/2017 12:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/identitysecure/-/identitysecure-huge-hassle-1401769. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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