Instinct Entertainment WP E-commerce plugin ripoff no tech support New Zealand Wellington Other

I have a long list of all the things that aren't working on my paid copy of WP E-Commerce. The checkout link doesn't go to the checkout, the cart doesn't empty, the pagination doesn't work past the second page, I once had to post a solution in their forums to a glitch with the donation feature, when I upgraded to the latest version of the plug-in all of the photos associated with my products just disappeared and I'm having to spend hours trying to re-upload them and associate them with their product. Same thing happened to categories and variations. The settings just dropped crucial information like sales tax region, my shipping modules, and paypal info. I could go on and on.

The most certainly is something wrong with this plug-in and Instinct will not help you with it. I've been trying to get help for years.

I don't agree with the complainer. I had excellent support for my free version when I couldn't get something to work. They even went to the trouble of visiting my site admin and checking the settings.

when paypal changed their api system for payments, instinct had an update out almost straight away.

its a good plugin and just about the only one that works as a full ecommerce site within wordpress

Hello. I run Instinct Entertainment - the company behind the WP e-Commerce plugin.

This report is simply not true - the plugin does work and we have literally thousands of users; here are two of my favorite sites to proove that it works;

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

The other issue that Dan raised was support.

We are a small company and we literally receive hundreds of emails each day. As a result it can be really hard sometimes to follow up and reply to everyone - some emails unfortunately get lost.

This has changed a lot in the past year. We have better processes in place including better Forums, more documentation, and more people dedicated to support. For instance Shayne Sanderson (from ((REDACTED)))) dedicates a lot of his time to the WP e-Commerce project.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

We have never offered free support with our $15 license (that said we still help most people regardlessly - because it helps us make a better product) instead we offer a free support forum. And for people who purchase our business license they will always get an hour of our time regardless of how busy we are.

WP e-Commerce has come a long way in the last year. I would encourage you to try it out and if you want to chat I'm sure you can find me online.

Regards,

Dan