Insuranceclaimcheck.com Prolongs the cashing of home insurance checks. ALWAYS finding reasons not so send it back South Carolina

A big storm struck my property and damaged my barn and house. I filed a claim with USAA and recieved the funds to fix my barn and roof promptly; we are talking about roughly $30,000. The check was made out to me and my mortgage company. I called Franklin American and was referred to Insuranceclaimcheck.com to get it cashed. 

Apparently this company handles all insurance checks that need signed by the morgtage company. All I needed was a signature but they put me through them. I recieved a large packet a week later with a list of requirements they needed before they would hand over the check. Including a contractor bid, information from my insurance company, tax documents and the check itself. I sent everything required in. 

My first complaint is that 3 weeks went by and I did not hear anything back. I called and was told they only had page two of a two page document. Apparently they were waiting for it but did not call. Keep in mind, I KNOW I sent in page one. I made an account on their website and uploaded page one. 

I waited a week and called back. This time I was told I was missing a date on a hand written bid. They apparently had the date on one page but needed the date on the second as well. 

It's been OVER a month and a half trying to get my check back. I've called approximately 10 times and each time, there is something wrong or something else they need and almost always, something you've already done. 

These people are clowns. I do not know what interest they have in keeping the check so long or why the mortgage company uses them when all I need is a simple signature. This is a ripoff to the highest degree.