Report: #1467018

Complaint Review: International van lines - Coral Springs Florida

  • Submitted:
  • Updated:
  • Reported By: Clyde — Charlotte NC United States
  • International van lines
    3957 NW 126th Ave
    Coral Springs, Florida
    United States

International van lines International van lines This company is taking advantage of my 74 year old parents who are currently waiting for their belongings to be delivered. Coral Springs Florida

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A $8000 quote turned into a final bill that they now estimating will be between 19k. Please note the following horrible interactions that describes not only taking advantage of senior citizens but also HORRIBLE customer service and POOR actual moving services.

To book this company two movers had to be involved and they WOULD NOT come out to provide an in person physical estimate. All items were estimated by a phone call, and a disclaimer signed electronically during the phone call protects them with this practice. I have moved from NY to CA 2x and have never worked with any company that wouldn't come out to physically inspect the items to have a more accurate estimate. BUYER BEWARE all moving companies that I have contacted have said that this is a highly unethical practice and this can lead to these grossly underestimated BINDING moving estimates. Let's be clear if the estimate were not the lowest my parents would've used another company. My father took detailed notes about what he told them. This is an ethical and unlawful practice. IT'S a scam!

The actual horrible moving company is named American Family movers and is based in Ga.

Day 1: Movers showed up after lunch on moving day.
Day 2: The truck broke down on day 2 and they did not come out at all.
Day 3: A full crew came back on day 3
Day 4: the crew showed up at 6pm!
- by this time the lights and power were cut off because the move should not have taken 4 full days and should not have required any nighttime work. The crew worked until 3am, by cell phone light to finish. My parents never got copies of the inventory from the last day because at 74 years old they are not able to stay up until 3AM in the dark.

Any special accommodations or support offered?

My father Got attitude and belligerence from the supervisor when He told him this service was unacceptable. He was hung up on by a supervisor at the company. My dad ran a small business in the local Huntersville area for many years. He's pretty diplomatic and understanding, and has trained many employees on customer service skills. On day 1 and 2, he left an email and 2 voicemails to International with a formal complaint and request for an explanation.

No response.

It then took American Family over a week to call my father back about the delivery. No chance of delivering by 10/2, as promised. This is when he told my father the overage (DOUBLE the estimate of 8k and now up to 19k!!!!) No bill of sale from the actual pick up- NOTHING IN WRITING. The total bill needs to be paid in cash or they don't give the belongings. No accountability for their horrible service, disastrous customer service, and SCAM of under selling and then hiking up the rates. Have you know shame? Taking advantage of senior citizens.

This report was posted on Ripoff Report on 11/09/2018 02:35 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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