Complaint Review: Ripoff Report | Interstate Capital Corp Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Interstate Capital Corporation saves you time and money by speeding up your cash flow, increasing your profitability, and growing your business. Interstate Capital’s group of companies employs more than 100 dedicated professionals and has successfully funded over 8,000 motor carriers, freight brokers, manufacturers, staffing services, oilfield service, and other service businesses since its fou
- Interstate Capital Corp Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Interstate Capital Corporation saves you time and money by speeding up your cash flow, increasing your profitability, and growing your business. Interstate Capital’s group of companies employs more than 100 dedicated professionals and has successfully funded over 8,000 motor carriers, freight brokers, manufacturers, staffing services, oilfield service, and other service businesses since its fou
United States of America
Interstate Capital Corp Verified TRUSTED Business REVIEW: Customer Satisfaction Commitment: Interstate Capital, unlike its competitors, is more than just a factoring company. When the folks at Interstate Capital say they help their clients along the road to financial success, they mean it. Partnering with business owners start with getting them paid upfront on their invoices, Interstate Capital work on maintaining 100% customer satisfaction.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service Interstate Capital Corp pledges to always resolve any issues: feel safe, confident & secure when doing business with Interstate Capital Corp recognized by Ripoff Report Verified™ as a safe business service.
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REVIEW UPDATE: May 16, 2018: Interstate Capital remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Interstate Capital is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Interstate Capital has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, Interstate Capital has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Interstate Capital remains committed to improving customer satisfaction. [continued below]....
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org.
Ripoff Report Verified™ REVIEW
EDitor's UPDATE: Positive rating and recognition has been given to Interstate Capital Corp for its full commitment to quality customer service.
Ripoff Report's discussions with Interstate Capital Corporation have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Interstate Capital Corporation listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Interstate Capital Corporation's President, Mr. Tony Furman, has informed us that his personal philosophy is that his clients financial success are the heart of the business. As a successful businessman, Mr. Furman feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Furman hopes to maintain Interstate Capital as North America’s leading factoring company, both now and for many years to come. Interstate Capital's CEO, Cliff Eisenberg, told us that Mr. Furman's personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on customer care".
One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Interstate Capital Corporation truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."
Interstate Capital has hundreds of POSITIVE reviews and SATISFIED customers. Here is testimonial from one of them: "Interstate Capital was the best choice I could have ever made when it comes to a factoring company. My account manager, has been very professional & dedicated from day one. He has made this process easier, anytime I have encountered an issue, he immediately has resolved the matter and released the stress when it comes to getting paid on time and/ or any other issues we have had. Definitely, I would not even consider going to anyone else even if they promised me the sun, moon, & stars. I was never promised anything, if anything, I always saw things happen and being taken care of before my eyes in a very professional manner. My account manager definitely goes far & beyond and has resolved any minor discrepancies in a timely fashion manner. Thank you Interstate Capital."
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Tony Furman during an onsite inspection held by a third party verification company with no biases towards Interstate Capital Corp.
Interstate Capital is North America's leading factoring service company. Their vision is to help companies increase their business through means of capital finance. The services that Interstate Capital Corporation offer focus on speeding up the companies cash flow, which in turn increases the company’s profitability. While they accept several different types of businesses their main clientele are companies within the transportation industry. Their website states the following about their services, "Interstate Capital is one of North America's.
Primarily the leads for Interstate Capital Corporation are obtained through various online marketing. Additionally, they have a department who does cold calling to different businesses. Potential clients will submit an application to use their services, and business development officers will review the application to ensure that their services will best suited the potential client’s needs.
Once approved by a business development officer the potential client will go through an underwriting process and are assigned to an account manager who begins to facilitate a relationship with the client. The account manager oversees all transactions and business between the Interstate Capital and the client. Mr. Furman stated the following about the importance of this relationship, "the account manager ensures that the client receives the best customer service possible."
CUSTOMER CARE & COMPLAINT RESOLUTION – INTERSTATE CAPITAL CORP
During the onsite interview Mr. Furman was asked to describe a situation where a client was not satisfied with the level of service they received. He explained that when a customer is not satisfied with the service they receive it’s usually because they do not understand the complete process of factoring services. In order to remedy situations like this, Interstate Capital Corporation has customer care survey process to provide feedback about the company and their account managers. Mr. Furman expressed that this is a rare occurrence and his company has, "a 97% customer approval rating." Once the situation is resolved the customers are usually happy with the service they have been provided. Interstate Capital always follows up with the client to ensure that the client is satisfied.
When asked to comment on complaints posted on Ripoff Report's website Mr. Furman stated the following, “the Ripoff Report posted was from an individual who attempted to defraud Interstate Capital." He further explained that the client was in fault with the factoring contract they signed. As a result, Interstate Capital Corporation was no longer able to continue financing the client. In order to assure future and potential clients Interstate Capital Corporation is a member of International Factoring Association. In order to be a member of the IFA companies must adhere to a strict code of ethics. Interstate Capital Corporation also has an A+ rating with the Better Business Bureau, and a proud member in good standing with the El Paso Chamber of Commerce.
When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Furman expressed that they have added additional steps to their customer care program to ensure better quality of service. They have also added additional layers in management that have been incorporated to ensure better relations between the client and their account officers.
Interstate Capital Corporation is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. They take the reputation of there company, "very seriously." They view this as an opportunity to ensure their company maintains a positive image within their community and among their clients."
INTERSTATE CAPITAL CORP STATEMENTS FROM THE PRESIDENT – TONY FURMAN
" We are one of the most reputable factoring companies in North America. Therefore, customer feedback is wanted and needed at Interstate Capital. That’s why we have launched our Customer Care Program (CCP) to make sure that we are constantly meeting and exceeding customer expectations. We take each review from every customer very seriously. If customer is not satisfied for any given reason, management will give customer a call and work on a solution pronto!
Interstate Capital Corporation's team have expressed that they feel very confident doing their job. Here is statement from one of Interstate Capital's staff members: "It is a wonderful place to work as they take very good care of their employees to ensure a positive and healthy work environment, along with providing opportunities for advancement. Interstate Capital's services truly help companies grow, and that is absolutely the most rewarding part of working here. Knowing I'm showing up at work every day helping our clients achieve their business goals is incredibly fulfilling. All around, a great place to work!" Interstate Capital Corporation takes employee satisfaction seriously as well.
Ripoff Report was pleased to learn that Interstate Capital Corporation's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM INTERSTATE CAPITAL CORP
Interstate Capital Corporation recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Interstate Capital Corporation has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Sarah Williams, Ripoff Report is convinced that Interstate Capital Corporation is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Interstate Capital Corp meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Interstate Capital Corporation ICC Internet
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.
STATEMENT FROM INTERSTATE CAPITAL CORP:
We tried to resolve this long time ago, but client wasn't cooperating. This is a client who owes us money and refused to pay their debt, which led to our taking legal steps to recover the debt (remedies which are available by contract and law) which led to a negative review by that former client.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Cliff Eisenberg, is a piss poor business man, with his yellow teeth is out to steal truckers hard earned money. This clown uses Wal-Street tactics in contracts to defraud his own clients. Interstate Capital Corp - ICC promise to factor clients at a higher percentage of 5% WITH NO RECOURSE, but as soon as someone fails to pay, they will turn on their clients like rabid dogs using any fraudulent, unethical practice they deem necessary.
To date, I was not paid for three loads that we hauled for a brokerage firm. I am still in litigation concerning the debt that ICC promised to manage and go after when I initially enrolled. This poor excuse of a CEO of this shady business Interstate Capital Corp (ICC) promised me in writing that he would deduct $350 from every load that I factored to apply to the debt until the case that I have pending was settled or the debt was zeroed out.
It was brought to my attention the day after we made this agreement in writing that a brokerage firm that I never factored in the past with ICC received a letter that I signed with ICC almost a year ago for factored accounts, instructing them to pay ICC and not me. I called my current account representative and she consulted with the CEO regarding the letter.
The next thing I knew, I got an email from him that changed up our entire agreement, stating that the deductions were only for current accounts and that any other debts that he could dig up he'd steal without my consent by faxing this letter to them to pay the debt off. When I reminded him of the agreement we made in writing, he got upset and told me that he no longer wanted to do business with me and that he would continue to fax these letters to every broker in town to get his money back.
These people are crooks and their word means absolutely nothing!! They will turn on their own clients that have already been victimized by freight brokers in order to gain a quick buck. If you want to factor your freight bills go with a reputable bank...NOT THESE GREEDY GRASPERS AT INTERSTATE CAPITAL CORP OF SANTA TERESA, NM...IT WON'T END WELL FOR YOU.
This report was posted on Ripoff Report on 03/01/2012 06:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/interstate-capital-corp-verified-trusted-business-ripoff-report-verified-businesses-you-can-trust-interstate-capital-corporation-saves-you-time-and-money-by-speeding-up-your-cash-flow-increasing-your-profitability-and-growing-your-business-interstate-capitals-group-of-companies-employs-more-than-100-dedicated-professionals-and-has-successfully-funded-over-8000-motor-carriers-freight-brokers-manufacturers-staffing-services-oilfield-service-and-other-service-businesses-since-its-fou/internet/interstate-capital-corporation-icc-internet-847342. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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