Intex Recreation Corp Defective Intex Pool, and NON EXISTENT Coustomer Service Fontana California

We purchased an Intex 15ftx4ft metal framer pool this season. We thought it would be more stable than the blow up ring pool we had the previous year. As far as I know the pool we had last year was made by GenFoam, not intex and we had NO problems what so ever with it.
We followed the preperations listing in the Intex DVD. Had a level site, did not use sand, laid down the ground cloth and proceded to set up the pool. We started filling it and everything was fine until it was half full aprox 2000 gallons of water, and the seam blew! It says on the box do not take it back to the store so I emailed Intex and they said to call coustomer service, whicih I did. The person did not give me their name I even requested to speak to a supervisor, that did not happen. I explained the problem and they offered to send me a PATCH KIT!!! Excuse me this is a new pool why would I have to patch it? The rep got very rude with me and hung up. I called Walmart where we bought it and they said bring it back. They gave us a new one set that up no leaks, but the filter was leaking. Called Intex they said I DID SOMETHING WRONG??? Again very rude and no solution. I called Walmart they of course said no problem bring it back. Ok Now we are on the thrid attempt, our pool was up level, filter working. No where in the instructions does it say to put concrete block under the pool. After this pool was 80% full which is over 4000 gallons of water (lets not forget the 2000) I had to drain to take the first pool back!!) the pool started to shift and sink. The site was level but the pool legs can not support the top frame and sink into the ground. In their instructions it says NOTHING about putting blocks under the legs, it does say do not set on a slope or sand, which we have neither. Our ground if very compacted. Well I called Intex yet again and was hung up on. These people should not be in bueiness. Walmart will stand behind this pool but they should not have to. This was a complete defect from the company and misrepresented by them. I have no idea if it was just my pool or if many of them are like this but it is a saftey hazzard, and I won't even go into how bad the ladder is. So here we sit with over 6000 gallons of wasted city water. This company needs a wake up call that says if you do buiesness in the USA then you have to provide and safe and defective free product.

Sibemom
Marinette, Wisconsin
U.S.A.