Complaint Review: iPostal1
iPostal1 Cancelling account with notice, unprofessional customer service Valley Cottage New York
*Author of original report: Unprofessional Customer Service
*UPDATE Employee: Correction
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Opened an account in March 2016. They asked for a picture of the front/back of my credit card, and then approved my card.
They also need a USPS 1583 form, notarized, with 2 proof of ID. That costs 79$ to get it notarized and to verify my ID.
Updated the card a few weeks after, when I received my temporary business debit card (that I received in their mailbox). It never got approved, and never heard from it again.
Then, I received my real business debit card, and updated it on their website. Next morning, I wake up to a "Cancelled Account", without any reason. Sent 3 e-mails, called 2 times, and nobody answered. I was able to talk on the live chat with somebody, who told me to call the "Verification Department".
They told me my first card was "medium risk", yet they accepted it anyway. That was my own personal credit card i've been using for the last 10 years. They have 2 proof of ID, + a picture of my card, + my name on it.
And then, the two other cards I submitted were "high risk" according to them. Once again, my name was on the cards, I received the cards at their address, and they have proof of ID.
Since I added a high-risk card, they close the account and you can't do anything.
Their service is very unprofessional and rude. I do not recommend anybody to do business with iPostal1. You will pay hundreds of dollars and then get your account cancelled for nothing.
I want a refund of the month of April (9.99$), and the notarized form that I did for absolutely nothing (79$) - I had to pay again to get a new form notarized to do business with one of their competitor.
This report was posted on Ripoff Report on 04/22/2016 06:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ipostal1/internet/ipostal1-cancelling-account-with-notice-unprofessional-customer-service-valley-cottage-n-1301173. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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