Irelocation System LLC Irelocation System Extorted money, held our belongings hostage, damaged floors, damaged furniture, including an expensive baby grand piano. Hallandale Beach Florida

US DOT: 2917609   MC: 984128
Job No: I6543369

Extorted money, held our belongings hostage, damaged floors, damaged furniture, including an expensive baby grand piano.

They intentionally gave us a low estimate for the job to get our business.

They badly scratched our hardwood floors while moving a piece of furniture. Once our stuff was in the moving truck (1 am! because they started around 5 pm and not because we had too much stuff), the estimate increased by 3 times. They drove away with our belongings and started extorting money from us the following week. We were giving instructions to wire additional money to 2 bank accounts -- we did. Those were fraudulent accounts, the wires were flagged and did not go through. We were getting calls from Jamaica instructing us to send MoneyGram to another set of accounts. When my husband told them he would settle the account in full in cash once they deliver our belongings, they would hang up. They would not answer their phones. Their mailboxes would be full. 

They did not delivery our belongings on the day they were supposed to and as a result we were stuck in an empty house with 2 small children and an elderly lady. We had to buy bare essentials to provide some semblance of conform for the family. They never called to apologize that the stuff was delayed, they were unreachable. This went on for about 10 days.

We did not start hearing back from them until we filed 3 police reports about stolen property: one in the originating state, one in Florida where the company is registered and one in the destination state and filed a complaint with FMCSA and moverescue.org. They did eventually show up about 10 days later in a completely different truck (meaning that our stuff was repackaged) and brought most of the belongings but not all. 

Many things were damaged, our expensive baby grand piano got most of the beating even though we paid extra money to bubble wrap it. 

They then proceeded to coerce us to withdraw our complaints in exchange for delivering the rest of the furniture. They did not delivery the rest of the furniture until they were pressured by police investigators and until there was a warrant pending for their manager's arrest. 

You still want to trust them with your belongings? Stay a mile away. Oh and did I mention that they are all either from Russia, Ukraine or Jamaica? That's the level of service you are going to get. STAY AWAY.

Also, their usual response to any negative review is that they can't find this customer in their database. I have a ton of paperwork to back it up. Cheers.