Complaint Review: ISP.COM - Lynnwood Washington
- ISP.COM 4720 200th St SW, Suite 103 Lynnwood, Washington U.S.A.
- Phone: 866-700-3245
- Web:
- Category: Internet Service Providers
ISP.COM Cashed my check and didn't give me internet service. Not responding to BBB or me. Lynnwood Washington
*Author of original report: Still a bad business> ISP.COM
*UPDATE Employee: We did refund the $23.00 and respond to the BBB
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I used ISP.com for 1 year. When it came time to renew, they cashed my check and did not credit me.
On 11-20-05 I sent a check in the amount of $23 to renew my subscription to ISP's dial-up internet service for another 3 months. On 12-5-05 my bank was showing that my check had been cashed by ISP.com. On 12-9-05 I tried to access the internet and was unable to.
I tried several times before I called. When I called, I was told that my account was overdue in the amount of $23. I informed that person that I had sent the check in November and it was showing as cashed and cleared on the 5th of December.
She said I needed to fax them a copy of the front and back of the cashed check and in the meantime she would get me back online free for 7 days. She said I would be able to get online in 10 minutes. I tried after 10 minutes and every 5 minutes for about 40 minutes.
I then used my sister-in-law's dial-up account to get online and look at the check that had been cashed. Someone had crossed out my customer ID on the memo line and put a different one above it. I saved the front and back of the check to my computer and got offline and called ISP.com again.
The same person said "Oh you still can't get online?" So I told her about the check and she said she didn't know anything about checks and she would make sure I could get online for 7 days until this was straightened out.
Needless to say I still didn't get online that night. When I tried the next morning, I still couldn't get online so I called again and was told that my account was open and active for another 7 days and that my problem must be a technical problem.
After I got off the phone with them I realized that it couldn't be a technical problem on my end because I have a desktop and a laptop computer and neither one could access my internet account with ISP.com.
I borrowed my nephew's dial up account to get online and send them emails because I wasn't getting any help over the phone. I sent them copies of the front and back of the check and told them to note that my ID had been crossed out and another number written above it.
I sent it to the billing dept, and got a response from the technical dept stating that there had been a problem on their end and that they had it fixed now and if I couldn't get online it had to be a problem with my computer and that they would need me to call and tell them what kind of computer I had, operating system, etc.
So I called and told them there was no problem with either computer and they told me that I needed to talk to billing, but their records were showing that my account was open and active. I was getting pretty fed up with them.
I faxed the information from the bank to them. I kept writing to them through emails and they stopped responding to them. I waited 1 week and when I still couldn't get online I sent them a refund request in email form with copies of the check front and back and informed them I would be sending a hardcopy request through the mail. I sent out the hardcopy on 12-14-05.
I realize that $23 dollars is probably nothing to them, but to me it's 3 to 5 meals. I have emailed them I still can't get a response. My calls never get answered.
I filed a complaint with the Better Business Bureau because their business is registered with them and they didn't respond to them either.
Needless to say, Stay away from this company!!!
Betty
Springfield, Ohio
U.S.A.
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
This report was posted on Ripoff Report on 02/27/2006 10:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ispcom/lynnwood-washington-98036/ispcom-cashed-my-check-and-didnt-give-me-internet-service-not-responding-to-bbb-or-me-178308. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Still a bad business> ISP.COM
AUTHOR: Betty - (U.S.A.)
SUBMITTED: Monday, March 13, 2006
Only after I realized I was spending almost as much as the refund was supposed to be, sending ISP.COM everything they asked for, did they refund the original $23.
I do not have a fax machine but they repeatedly asked me to fax them information. Where I live there is no more free faxing at the library. You must pay $4 each fax. Over the course of this problem I sent them 3. (=$12)
I sent them multiple letters, (at least 5), asking for refunds with the stamps costing $.37 each. (=$1.85)
Then I am told if I have copies of the letters, please send them by certified mail and I would get my refund. (=$3.08)
This is all after they DID NOT respond to the BBB for a month and a half. I seriously think they waited and repeatedly asked for stuff they knew I couldn't afford to see if I would give up and leave the money with them and get nothing in return. They just don't care.
I'm glad I followed through but wish I had my $16.+ back. And you, Rip-off Report, are right about the BBB. They repeatedly let the deadline pass for this company to respond. One time when I received a call from ISP.COM, Jamie mentioned getting a letter from them at the beginning of January, but didn't think it need to be addressed.
I did try to use their dial-up service at least once a day through December, January, and the first part of February, and it never worked. So the whole time they said my account was open and ACTIVE, it wasn't.
Still a bad business.
#1 UPDATE Employee
We did refund the $23.00 and respond to the BBB
AUTHOR: Jamie - (U.S.A.)
SUBMITTED: Monday, March 13, 2006
We have resolved this customer's complaint against us.
We sent her a check refund for $23.00 on 2/20/2006. We also responded to the BBB regarding her complaint against us and let them know that the money was refund as well.
Thanks,
Jamie U
ISP.com Billing Department Manager
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