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Report: #475946

Complaint Review: Itok - Farmington Utah

  • Submitted:
  • Updated:
  • Reported By: Greenbelt Maryland
  • Itok 1184 Little Valley Road Farmington, Utah U.S.A.

Itok Beware Itok Farmington Utah

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Itok promised to provide a solution of a technical issue (which took them about 30 seconds for which I was charged $79.90), plus cleaning/maintenance They didn't finish the service due to power outage on my end, of which I promptly informed them. They said I could call back when power was restored, which I did, but have been unable to reach an actual person by phone. I have sent quite a few email queries and have received no response, including 2 via their online Help form which guarantees a response within 15 minutes. They also may have left unwanted executables on my computer which I would like to remove if possible, but they seem to be refusing to communicate with me. Clearly this company feels free to ignore customers seeking a simple follow-up to an interrupted session, since I initially contacted them in a very friendly manner merely seeking to find out whether they considered their service concluded.

IMPORTANT INDUSTRY SECRETS: I contacted them because after apparently being invaded by a virus, my wireless stopped working. All they did was run:services.msc, scroll down, find "Wireless Zero Configuration," and restart it (this service had apparently gotten stopped by the virus). I essentially paid $79.50 for that. So hopefully you can save $79. now that you know about this. Another little piece of information that they wouldn't tell me until I paid an additional $59.50 is that Malwarebytes is a better virus protection service than AVG or Spydoctor.

Ruth
Greenbelt, Maryland
U.S.A.

This report was posted on Ripoff Report on 08/03/2009 09:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/itok/farmington-utah-84025/itok-beware-itok-farmington-utah-475946. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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