Report: #1142731

Complaint Review: izoomusa - Brooklyn New York

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Ripoff Report is Xcentric Ventures

Submitted: Tue, April 29, 2014
Updated: Tue, April 29, 2014
Reported By: Mike — Mabank Texas

Author Not Confirmed

Why?

izoomusa 273 Powell Street Brooklyn, New York USA

Phone: 718-395-3434
Web: http://www.izoomusa.com
Category: Computer Dealers

izoomusa izoomUSA failure to stand behind warranty Brooklyn New York

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I purchased a refurbished Lenovo ThinkPad T400 laptop from Rakuten.com who was apparently a reseller for izoomUSA in Brooklyn.

Initially the laptop worked fine but within 60 days I got the "blue screen of death" and it wouldn't reboot or function in any way.

I contacted Rakuten and they referred me to izoomUSA. They never answered their published phone number in their web site. I emailed them more than a dozen times and always got an automated reply:

"We received your email. Please allow 24-48hours for a reply.

IF THIS EMAIL IS REGARDING A ISSUE OR CONCERN. REST ASSURED WE WILL RESOLVE ALL ISSUE OR CONCERNS

zoomusa"

Of course, then days/weeks go buy...nothing.

On a few occasions they would reply with a short question about the product, which I would immediately reply and it would go into cyberspace with no follow up.

Two months later I still have a non-functioning laptop and no direct contact in spite of leaving my cell phone number each time.

Terrible customer service and failure to stand behind their product althought they promote excellent warranty and service on their web site.

Report Attachments:

This report was posted on Ripoff Report on 04/29/2014 02:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/izoomusa/brooklyn-new-york-11212/izoomusa-izoomusa-failure-to-stand-behind-warranty-brooklyn-new-york-1142731. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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