Report: #1328539

Complaint Review: Janus Options

  • Submitted: Fri, September 16, 2016
  • Updated: Fri, September 16, 2016
  • Reported By: Wes — Loganville Georgia USA
  • Janus Options

    United Kingdom

Janus Options You'll never get your money back, Stole 6K from me London UK

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Let me just say this, DO NOT, I repeat, DO NOT give these people any of your money. They will pretend to be doing everything  that they should and then they stop responding altogether. And not to mention they have the worst analysts possible. I had two separate analysts from this company turn on their version of robots (which suck BTW, <30% wins) and lose in total $5000 of my money. The first time it happened I lost around $2K because I wouldn't give the analysts more money, he then turned on my robots and within I think two hours my money was gone.

 Now surprisingly enough I contacted complaints and several other departments in this company and eventually got them to put $2K back in my account because the analyst screwed up. But at least I got an answer for the first...

 Not long after this I get a call from a different analyst with Janus (making all sorts of wild claims, including being able to give me back the $1K within a week) who convinced me to put in another $1000 into the account of my own money, big mistake. [continued below]....

..... I had to bi*** at this particular individual to get him to do anything. The only time he would make trades is when I had finally bic***ed enough (over chat, no phones for these folks).

 Well I guess he got tired of me and stopped answering me completely after about a month. He turned on my robots again with about $3K left in there (On August 24th he had just made 3 bids totaling $3K on a week long expiry, and two of those bids were opposing bids, no way I could make both) and drained the account again down to like $50. I have sent several emails to complaints, sales, the individual analyst and no one from this company will respond.

 Two out of his three bids from the 24th won leaving me with around $3600 in  my account at that point. I have sent a few emails since asking them to close the account and give me back my deposits but have heard absolutely nothing in response and then this afternoon I find that he made 4 bids and took my account to 0 today. 3 bids at a grand each and one for $651.

 Now I'm pretty sure what they have done to me is theft. What do you think?

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