Jc penny Return , what return? Goodyear,Az Nationwide

 I bought a refrigerator in Nov. and I told the girl I did not want the 12 foot water hose. But she charged me for one anyways . When the fridg was delivered I told the guy not to put it on I was returning and that I told her I didn't want it. And he said just sign that you refuse the hose and you will be credited. Call tonight and chech. So I called and was told to call back in a couple days . I did and was told to call back in a week. Well with Christmas I got busy so I called yesterday and got a recording that said it was a 18 minute wait. OK so after waiting on hold for an hour and 10 minutes I get a lady that's says I can't here you very well can you call back? I said no so she says what can I do? I tell herI don't think I was credited for the hose. And she says Oh you have the wrong department . I say is this billing she says yes but and I say I was on hold an hour and 10 min just get me a manager. And she says ok and I hear ringing and then a recording that says you have rea chef a disconnect number . So now I'm pissed mind you it is a $9.99 credit not such a big deal but now with the god awful customer service. I decide to call corpret head quarters. A recording awnsers that saw for English stay on the line than other stuff . Than ring 3 times and cuts off. So I call Back same dame thing . So if calling to ask a simple question so hard for there employees maybe someone a little farther can call me back sit on ahold for an hour and ten minutes then I can cut them off and they can make 2 more calls to me where they also get cut off and then the can GIVE an answer to my question about where's my credit?