JK Harris Ripped us off for over $3000.00 West Des Moines Iowa

Thank you for the information. I will follow up in this way. If anyone from Iowa is reading this and was scammed by J K Harris please respond so I can contact you and we can file together.

Thanks,
Nancy

You need to file a complaint with your state attorney general's office. I too, am just another "victim" of JK Harris.

You should file a complaint and find others in your state who have also been ripped off. Believe me, you will find them. I live in a small town in and personally know of 3 people in my town who were deceived by JK Harris.

After multiple complaints, the State AG took them to court.

Do not bother to take them to small claims court, because they have all the loopholes covered so you cannot recovery any money. They do not show up and default the case, but you are unable to collect.

Let your state Attorney General deal with it, and find other victims to join in with you. I made copies of my states complaint form and sent them out to people who were also ripped off.

Good Luck

Ms Kelly and RIP-OFF Readers,

I do hope you will all bring yourselves up to date by reading all the emails included in this report. It shows how J K Harris works.

First of all the information provided to the J K Harris representative was based on the documents we were asked to bring to the initial meeting with Mr Frazen such as pay stubs, tax returns, bills etc. Our pay stubs, as most peoples, vary from pay check to pay check depending on if you work overtime hours, take FMLA, or are out sick from work, etc. Monthly bills vary from month to month - of course some of the figures changed from the time of the first consultation to the time a representative from J K Harris made us send all new pay stubs, bills etc. I have the documentation and the differences were small. My husband and I feel you have totally disregarded our right to privacy by displaying, what you claim to be, our personal income and expenses on the internet for all to see. Why don't you share your salary and expenses in your next email so we can all see what J K Harris pays you to exploit and defame people like my husband and me.

We did not know at the first meeting that we did not qualified for the Offer program. After J K Harris failed to get the Offer for us we then spoke to other companies and gave them the exact same information we gave Mr. Franzen at the first meeting. We were swiftly told we would never qualify for the Offer program.

It is evident from the plethora of disgruntled customer reports on RIPOFFREPORT.com against J K Harris that you do not assist people in resolving their tax situations. J K Harris did nothing for us "at no charge" and they did nothing but cause us to owe more to the IRS and cause the levies we encountered. We paid J K Harris $3000.00 - I do not consider that "at no charge"!

You are correct, Ms Kelly, when you stated, "It is obvious that you will continue to provide your side of the story" and I hope everyone one who has been ripped of by J K Harris continues to provide their side of the story also...right up to the court house. Evidently that is the only chance for resolution when dealing with J K Harris.

A safe and Happy Holidays to you also, Ms Kelly.

Nancy

Services were provided based on the information given to us

Ms. V----,

Our Consultant agreed to initiate a contract with you based on the information you provided to him at the initial consultation. As proven by the Tax Settlement Analysis you signed with Mr. Franzen, the figures you provided to him were not the same ones you later provided to our home office. Had our Consultant known your true income and expenses at the first meeting, he would have suggested alternate services.

Similarly, if you knew that you did not qualify for the Offer program at the first meeting, you should not have agreed to an Offer contract. Our company did the very best we could to attempt to settle your account with IRS because you stressed to us that you simply could not pay it in full, and we believed you. We know how subjective the Offer process can be, and we truly felt that if you could provide the necessary documentation to prove your actual expenses, that the Offer could be successful. This ultimately did not occur, but we still assisted you, at no charge, with the next best alternative by releasing your levies and establishing your installment agreement.

Ms. V---, at this point in time I honestly do not see a resolution to this issue. It is obvious that you will continue to provide your side of the story, I will continue to provide mine. Our office considers your contract closed and complete. I do still wish both you and your husband all the best in your efforts to resolve your tax troubles, and hope that you have a safe and happy holiday season.

Kind regards,
Kelly Scott




Ms Kelly,

Your information is a bit off as was finally figured out after my husband and I went over the numbers numerous times with the representative. Which is why we were put on a payment plan. The Offer in Compromise was never an option from the very beginning due to our income. We have shown the same documentation we sent to J K Harris to other companies who do the same work you do and we were informed immediately an Offer in Compromise would not be an option for us - no pretenses.

What is quite evident here is J K Harris is not interested in the truth or a resolution - they are only interested in the money they take from people such as my husband and me who mistakenly and foolishly put their trust in them.

Tell me what you meant by,"I certainly would like to bring resolution to this situation." We would like to know what you had in mind for a resolution to this situation.

Thank you,
Nancy


Kelly Scott wrote:

Ms. V,

In brief, your Offer was not accepted in appeals because IRS determined you have the ability to full pay the outstanding debt through an installment agreement.

- Your housing and utility expenses were approximately $1000 above the allowed IRS standard. Your husband advised us you could not obtain documentation to support the excess expense in the short time period provided by the Appeals Officer.
- Your husband advised that his health insurance costs would be increasing, but no documentation was provided to show the new amounts.
- Expenses for your daughter's education loan could not be included because she is not the taxpayer/not responsible for the tax debt.
- You were unable to provide documentation to support your student loan expense and the loan payoff amount.

We asked for these items several times, both verbally and in writing. We needed this information in order to more accurately detail your expenses and determine the amount you were actually able to pay. The Tax Settlement Analysis you signed with our Consultant, Randall Franzen, showed $6000 per month in income and $6263 in expenses, or a monthly deficit. Per the financial statement you signed and the documentation you provided, your monthly income was actually $7714 and expenses $7370, or a positive cash flow of $344 per month . This fact alone increased the amount IRS would be willing to accept by almost $16,000.

Kelly Scott



-------- Original Message --------
Subject: Re: [Fwd: Re: [Fwd: Re: Fwd: No Response From J K Harris ID # 630183]]
Date: Wed, 28 Nov 2007 18:14:25 -0800 (PST)
From: To: kscott@jkharris.com


Ms Kelly,

Your legal department evidently is unaware of "one-party consent" statutes. There are 38 states that permit one party consent of which Iowa and South Caroline are two.

I posted one report on RIPOFFREPORT.com which was a report of what happened to me personally. I then contacted you personally as you requested. You, on the other hand, posted detailed and disparaging personal information which was part of - in your own words - "contracted services" between J K Harris and their client. If there is to be a case of defamation I would say we may have the edge on that one and possibly even the criminal charges - that would be something we would need to discuss with the Iowa Attorney General and/or our personal attorney. We had hoped to avoid such actions by communicating with J K Harris ourselves.

I need you to be specific on what you are talking about when you say, " ...had you provided the requested documentation to support the pro bono appeal of your Offer in Compromise, the ultimate outcome may have been very different." Exactly what information are you alleging was not provided to J K Harris, when was it requested and how would it have changed the outcome?

Thank you,
Nancy V



Kelly Scott wrote:

Ms. V,

As you initially opened the dialogue with our company online, and continue to post disparaging comments regarding our company on the Internet, our Communications staff felt it only appropriate that the public should see JK Harris' side of the story.

No refund will be issued to you due to the extensive amount of services that were performed on your behalf. The contracted services are complete as written, and had you provided the requested documentation to support the pro bono appeal of your Offer in Compromise, the ultimate outcome may have been very different.

Additionally, regarding your repeated mention of recorded telephone messages, our legal department has advised that I inform you of the following:
Wiretapping is illegal, and according to federal law you cannot record a conversation unless all parties are aware and give consent to be recorded. Tape recorded conversations are generally inadmissible in courts of law unless that recording is conducted in conjunction with state/federal law and is carried out to illustrate a criminal act. Additionally, since the conversations were "self recorded," anything they might evidence is "tainted" as you had sole access to said records and could have tampered with them at any time. It is also possible that entrapment methods were used to coerce specific reactions. Should you attempt to use the recording in anyway to disparage or injure JKH's reputation, JKH will be forced to file a defamation lawsuit against you and file criminal charges for violation of wiretapping statutes.

Ms. V, again, I do sincerely apologize that the outcome was not what you originally hoped. I have been an employee and manager at JK Harris for 10 years, and I can assure you that our intent was simply to help you find the most favorable resolution to your personal tax liability - as allowed under the law and as approved by the IRS. In some cases, the IRS does take a "hard line" approach to a taxpayer's account, and without the physical documentation and facts to support a request, we simply cannot be successful in getting it approved.

I do wish the very best for both you and your husband, and I hope that you are able to reach a favorable outcome in your personal negotiations with the IRS.

Kind regards,

Kelly Scott





-------- Original Message --------
Subject: Re: [Fwd: Re: Fwd: No Response From J K Harris ID # 630183]
Date: Wed, 28 Nov 2007 09:38:36 -0800 (PST)
From:
To: kscott@jkharris.com


Ms Kelly,

I found your action to turn our personal correspondence back to a public forum as deceiving. This follows the same behavior in which my husband and I were treated by J K Harris in the past.

My husband and I feel the appropriate action for J K Harris to take at this time is to pay us back the hard earned money they took from us. Sometimes actions speak much louder than words. The remiss actions we have endured from J K Harris spoke volumes. Refunding our money would be viewed as a salutary action, thus we could put closure to this case.

Thank you,
Nancy V

Ms Kelly and RIP-OFF Readers,

I do hope you will all bring yourselves up to date by reading all the emails included in this report. It shows how J K Harris works.

First of all the information provided to the J K Harris representative was based on the documents we were asked to bring to the initial meeting with Mr Frazen such as pay stubs, tax returns, bills etc. Our pay stubs, as most peoples, vary from pay check to pay check depending on if you work overtime hours, take FMLA, or are out sick from work, etc. Monthly bills vary from month to month - of course some of the figures changed from the time of the first consultation to the time a representative from J K Harris made us send all new pay stubs, bills etc. I have the documentation and the differences were small. My husband and I feel you have totally disregarded our right to privacy by displaying, what you claim to be, our personal income and expenses on the internet for all to see. Why don't you share your salary and expenses in your next email so we can all see what J K Harris pays you to exploit and defame people like my husband and me.

We did not know at the first meeting that we did not qualified for the Offer program. After J K Harris failed to get the Offer for us we then spoke to other companies and gave them the exact same information we gave Mr. Franzen at the first meeting. We were swiftly told we would never qualify for the Offer program.

It is evident from the plethora of disgruntled customer reports on RIPOFFREPORT.com against J K Harris that you do not assist people in resolving their tax situations. J K Harris did nothing for us "at no charge" and they did nothing but cause us to owe more to the IRS and cause the levies we encountered. We paid J K Harris $3000.00 - I do not consider that "at no charge"!

You are correct, Ms Kelly, when you stated, "It is obvious that you will continue to provide your side of the story" and I hope everyone one who has been ripped of by J K Harris continues to provide their side of the story also...right up to the court house. Evidently that is the only chance for resolution when dealing with J K Harris.

A safe and Happy Holidays to you also, Ms Kelly.

Nancy

Services were provided based on the information given to us

Ms. V----,

Our Consultant agreed to initiate a contract with you based on the information you provided to him at the initial consultation. As proven by the Tax Settlement Analysis you signed with Mr. Franzen, the figures you provided to him were not the same ones you later provided to our home office. Had our Consultant known your true income and expenses at the first meeting, he would have suggested alternate services.

Similarly, if you knew that you did not qualify for the Offer program at the first meeting, you should not have agreed to an Offer contract. Our company did the very best we could to attempt to settle your account with IRS because you stressed to us that you simply could not pay it in full, and we believed you. We know how subjective the Offer process can be, and we truly felt that if you could provide the necessary documentation to prove your actual expenses, that the Offer could be successful. This ultimately did not occur, but we still assisted you, at no charge, with the next best alternative by releasing your levies and establishing your installment agreement.

Ms. V---, at this point in time I honestly do not see a resolution to this issue. It is obvious that you will continue to provide your side of the story, I will continue to provide mine. Our office considers your contract closed and complete. I do still wish both you and your husband all the best in your efforts to resolve your tax troubles, and hope that you have a safe and happy holiday season.

Kind regards,
Kelly Scott




Ms Kelly,

Your information is a bit off as was finally figured out after my husband and I went over the numbers numerous times with the representative. Which is why we were put on a payment plan. The Offer in Compromise was never an option from the very beginning due to our income. We have shown the same documentation we sent to J K Harris to other companies who do the same work you do and we were informed immediately an Offer in Compromise would not be an option for us - no pretenses.

What is quite evident here is J K Harris is not interested in the truth or a resolution - they are only interested in the money they take from people such as my husband and me who mistakenly and foolishly put their trust in them.

Tell me what you meant by,"I certainly would like to bring resolution to this situation." We would like to know what you had in mind for a resolution to this situation.

Thank you,
Nancy


Kelly Scott wrote:

Ms. V,

In brief, your Offer was not accepted in appeals because IRS determined you have the ability to full pay the outstanding debt through an installment agreement.

- Your housing and utility expenses were approximately $1000 above the allowed IRS standard. Your husband advised us you could not obtain documentation to support the excess expense in the short time period provided by the Appeals Officer.
- Your husband advised that his health insurance costs would be increasing, but no documentation was provided to show the new amounts.
- Expenses for your daughter's education loan could not be included because she is not the taxpayer/not responsible for the tax debt.
- You were unable to provide documentation to support your student loan expense and the loan payoff amount.

We asked for these items several times, both verbally and in writing. We needed this information in order to more accurately detail your expenses and determine the amount you were actually able to pay. The Tax Settlement Analysis you signed with our Consultant, Randall Franzen, showed $6000 per month in income and $6263 in expenses, or a monthly deficit. Per the financial statement you signed and the documentation you provided, your monthly income was actually $7714 and expenses $7370, or a positive cash flow of $344 per month . This fact alone increased the amount IRS would be willing to accept by almost $16,000.

Kelly Scott



-------- Original Message --------
Subject: Re: [Fwd: Re: [Fwd: Re: Fwd: No Response From J K Harris ID # 630183]]
Date: Wed, 28 Nov 2007 18:14:25 -0800 (PST)
From: To: kscott@jkharris.com


Ms Kelly,

Your legal department evidently is unaware of "one-party consent" statutes. There are 38 states that permit one party consent of which Iowa and South Caroline are two.

I posted one report on RIPOFFREPORT.com which was a report of what happened to me personally. I then contacted you personally as you requested. You, on the other hand, posted detailed and disparaging personal information which was part of - in your own words - "contracted services" between J K Harris and their client. If there is to be a case of defamation I would say we may have the edge on that one and possibly even the criminal charges - that would be something we would need to discuss with the Iowa Attorney General and/or our personal attorney. We had hoped to avoid such actions by communicating with J K Harris ourselves.

I need you to be specific on what you are talking about when you say, " ...had you provided the requested documentation to support the pro bono appeal of your Offer in Compromise, the ultimate outcome may have been very different." Exactly what information are you alleging was not provided to J K Harris, when was it requested and how would it have changed the outcome?

Thank you,
Nancy V



Kelly Scott wrote:

Ms. V,

As you initially opened the dialogue with our company online, and continue to post disparaging comments regarding our company on the Internet, our Communications staff felt it only appropriate that the public should see JK Harris' side of the story.

No refund will be issued to you due to the extensive amount of services that were performed on your behalf. The contracted services are complete as written, and had you provided the requested documentation to support the pro bono appeal of your Offer in Compromise, the ultimate outcome may have been very different.

Additionally, regarding your repeated mention of recorded telephone messages, our legal department has advised that I inform you of the following:
Wiretapping is illegal, and according to federal law you cannot record a conversation unless all parties are aware and give consent to be recorded. Tape recorded conversations are generally inadmissible in courts of law unless that recording is conducted in conjunction with state/federal law and is carried out to illustrate a criminal act. Additionally, since the conversations were "self recorded," anything they might evidence is "tainted" as you had sole access to said records and could have tampered with them at any time. It is also possible that entrapment methods were used to coerce specific reactions. Should you attempt to use the recording in anyway to disparage or injure JKH's reputation, JKH will be forced to file a defamation lawsuit against you and file criminal charges for violation of wiretapping statutes.

Ms. V, again, I do sincerely apologize that the outcome was not what you originally hoped. I have been an employee and manager at JK Harris for 10 years, and I can assure you that our intent was simply to help you find the most favorable resolution to your personal tax liability - as allowed under the law and as approved by the IRS. In some cases, the IRS does take a "hard line" approach to a taxpayer's account, and without the physical documentation and facts to support a request, we simply cannot be successful in getting it approved.

I do wish the very best for both you and your husband, and I hope that you are able to reach a favorable outcome in your personal negotiations with the IRS.

Kind regards,

Kelly Scott





-------- Original Message --------
Subject: Re: [Fwd: Re: Fwd: No Response From J K Harris ID # 630183]
Date: Wed, 28 Nov 2007 09:38:36 -0800 (PST)
From:
To: kscott@jkharris.com


Ms Kelly,

I found your action to turn our personal correspondence back to a public forum as deceiving. This follows the same behavior in which my husband and I were treated by J K Harris in the past.

My husband and I feel the appropriate action for J K Harris to take at this time is to pay us back the hard earned money they took from us. Sometimes actions speak much louder than words. The remiss actions we have endured from J K Harris spoke volumes. Refunding our money would be viewed as a salutary action, thus we could put closure to this case.

Thank you,
Nancy V

Ms Kelly and RIP-OFF Readers,

I do hope you will all bring yourselves up to date by reading all the emails included in this report. It shows how J K Harris works.

First of all the information provided to the J K Harris representative was based on the documents we were asked to bring to the initial meeting with Mr Frazen such as pay stubs, tax returns, bills etc. Our pay stubs, as most peoples, vary from pay check to pay check depending on if you work overtime hours, take FMLA, or are out sick from work, etc. Monthly bills vary from month to month - of course some of the figures changed from the time of the first consultation to the time a representative from J K Harris made us send all new pay stubs, bills etc. I have the documentation and the differences were small. My husband and I feel you have totally disregarded our right to privacy by displaying, what you claim to be, our personal income and expenses on the internet for all to see. Why don't you share your salary and expenses in your next email so we can all see what J K Harris pays you to exploit and defame people like my husband and me.

We did not know at the first meeting that we did not qualified for the Offer program. After J K Harris failed to get the Offer for us we then spoke to other companies and gave them the exact same information we gave Mr. Franzen at the first meeting. We were swiftly told we would never qualify for the Offer program.

It is evident from the plethora of disgruntled customer reports on RIPOFFREPORT.com against J K Harris that you do not assist people in resolving their tax situations. J K Harris did nothing for us "at no charge" and they did nothing but cause us to owe more to the IRS and cause the levies we encountered. We paid J K Harris $3000.00 - I do not consider that "at no charge"!

You are correct, Ms Kelly, when you stated, "It is obvious that you will continue to provide your side of the story" and I hope everyone one who has been ripped of by J K Harris continues to provide their side of the story also...right up to the court house. Evidently that is the only chance for resolution when dealing with J K Harris.

A safe and Happy Holidays to you also, Ms Kelly.

Nancy

Services were provided based on the information given to us

Ms. V----,

Our Consultant agreed to initiate a contract with you based on the information you provided to him at the initial consultation. As proven by the Tax Settlement Analysis you signed with Mr. Franzen, the figures you provided to him were not the same ones you later provided to our home office. Had our Consultant known your true income and expenses at the first meeting, he would have suggested alternate services.

Similarly, if you knew that you did not qualify for the Offer program at the first meeting, you should not have agreed to an Offer contract. Our company did the very best we could to attempt to settle your account with IRS because you stressed to us that you simply could not pay it in full, and we believed you. We know how subjective the Offer process can be, and we truly felt that if you could provide the necessary documentation to prove your actual expenses, that the Offer could be successful. This ultimately did not occur, but we still assisted you, at no charge, with the next best alternative by releasing your levies and establishing your installment agreement.

Ms. V---, at this point in time I honestly do not see a resolution to this issue. It is obvious that you will continue to provide your side of the story, I will continue to provide mine. Our office considers your contract closed and complete. I do still wish both you and your husband all the best in your efforts to resolve your tax troubles, and hope that you have a safe and happy holiday season.

Kind regards,
Kelly Scott




Ms Kelly,

Your information is a bit off as was finally figured out after my husband and I went over the numbers numerous times with the representative. Which is why we were put on a payment plan. The Offer in Compromise was never an option from the very beginning due to our income. We have shown the same documentation we sent to J K Harris to other companies who do the same work you do and we were informed immediately an Offer in Compromise would not be an option for us - no pretenses.

What is quite evident here is J K Harris is not interested in the truth or a resolution - they are only interested in the money they take from people such as my husband and me who mistakenly and foolishly put their trust in them.

Tell me what you meant by,"I certainly would like to bring resolution to this situation." We would like to know what you had in mind for a resolution to this situation.

Thank you,
Nancy


Kelly Scott wrote:

Ms. V,

In brief, your Offer was not accepted in appeals because IRS determined you have the ability to full pay the outstanding debt through an installment agreement.

- Your housing and utility expenses were approximately $1000 above the allowed IRS standard. Your husband advised us you could not obtain documentation to support the excess expense in the short time period provided by the Appeals Officer.
- Your husband advised that his health insurance costs would be increasing, but no documentation was provided to show the new amounts.
- Expenses for your daughter's education loan could not be included because she is not the taxpayer/not responsible for the tax debt.
- You were unable to provide documentation to support your student loan expense and the loan payoff amount.

We asked for these items several times, both verbally and in writing. We needed this information in order to more accurately detail your expenses and determine the amount you were actually able to pay. The Tax Settlement Analysis you signed with our Consultant, Randall Franzen, showed $6000 per month in income and $6263 in expenses, or a monthly deficit. Per the financial statement you signed and the documentation you provided, your monthly income was actually $7714 and expenses $7370, or a positive cash flow of $344 per month . This fact alone increased the amount IRS would be willing to accept by almost $16,000.

Kelly Scott



-------- Original Message --------
Subject: Re: [Fwd: Re: [Fwd: Re: Fwd: No Response From J K Harris ID # 630183]]
Date: Wed, 28 Nov 2007 18:14:25 -0800 (PST)
From: To: kscott@jkharris.com


Ms Kelly,

Your legal department evidently is unaware of "one-party consent" statutes. There are 38 states that permit one party consent of which Iowa and South Caroline are two.

I posted one report on RIPOFFREPORT.com which was a report of what happened to me personally. I then contacted you personally as you requested. You, on the other hand, posted detailed and disparaging personal information which was part of - in your own words - "contracted services" between J K Harris and their client. If there is to be a case of defamation I would say we may have the edge on that one and possibly even the criminal charges - that would be something we would need to discuss with the Iowa Attorney General and/or our personal attorney. We had hoped to avoid such actions by communicating with J K Harris ourselves.

I need you to be specific on what you are talking about when you say, " ...had you provided the requested documentation to support the pro bono appeal of your Offer in Compromise, the ultimate outcome may have been very different." Exactly what information are you alleging was not provided to J K Harris, when was it requested and how would it have changed the outcome?

Thank you,
Nancy V



Kelly Scott wrote:

Ms. V,

As you initially opened the dialogue with our company online, and continue to post disparaging comments regarding our company on the Internet, our Communications staff felt it only appropriate that the public should see JK Harris' side of the story.

No refund will be issued to you due to the extensive amount of services that were performed on your behalf. The contracted services are complete as written, and had you provided the requested documentation to support the pro bono appeal of your Offer in Compromise, the ultimate outcome may have been very different.

Additionally, regarding your repeated mention of recorded telephone messages, our legal department has advised that I inform you of the following:
Wiretapping is illegal, and according to federal law you cannot record a conversation unless all parties are aware and give consent to be recorded. Tape recorded conversations are generally inadmissible in courts of law unless that recording is conducted in conjunction with state/federal law and is carried out to illustrate a criminal act. Additionally, since the conversations were "self recorded," anything they might evidence is "tainted" as you had sole access to said records and could have tampered with them at any time. It is also possible that entrapment methods were used to coerce specific reactions. Should you attempt to use the recording in anyway to disparage or injure JKH's reputation, JKH will be forced to file a defamation lawsuit against you and file criminal charges for violation of wiretapping statutes.

Ms. V, again, I do sincerely apologize that the outcome was not what you originally hoped. I have been an employee and manager at JK Harris for 10 years, and I can assure you that our intent was simply to help you find the most favorable resolution to your personal tax liability - as allowed under the law and as approved by the IRS. In some cases, the IRS does take a "hard line" approach to a taxpayer's account, and without the physical documentation and facts to support a request, we simply cannot be successful in getting it approved.

I do wish the very best for both you and your husband, and I hope that you are able to reach a favorable outcome in your personal negotiations with the IRS.

Kind regards,

Kelly Scott





-------- Original Message --------
Subject: Re: [Fwd: Re: Fwd: No Response From J K Harris ID # 630183]
Date: Wed, 28 Nov 2007 09:38:36 -0800 (PST)
From:
To: kscott@jkharris.com


Ms Kelly,

I found your action to turn our personal correspondence back to a public forum as deceiving. This follows the same behavior in which my husband and I were treated by J K Harris in the past.

My husband and I feel the appropriate action for J K Harris to take at this time is to pay us back the hard earned money they took from us. Sometimes actions speak much louder than words. The remiss actions we have endured from J K Harris spoke volumes. Refunding our money would be viewed as a salutary action, thus we could put closure to this case.

Thank you,
Nancy V

Ms Kelly and RIP-OFF Readers,

I do hope you will all bring yourselves up to date by reading all the emails included in this report. It shows how J K Harris works.

First of all the information provided to the J K Harris representative was based on the documents we were asked to bring to the initial meeting with Mr Frazen such as pay stubs, tax returns, bills etc. Our pay stubs, as most peoples, vary from pay check to pay check depending on if you work overtime hours, take FMLA, or are out sick from work, etc. Monthly bills vary from month to month - of course some of the figures changed from the time of the first consultation to the time a representative from J K Harris made us send all new pay stubs, bills etc. I have the documentation and the differences were small. My husband and I feel you have totally disregarded our right to privacy by displaying, what you claim to be, our personal income and expenses on the internet for all to see. Why don't you share your salary and expenses in your next email so we can all see what J K Harris pays you to exploit and defame people like my husband and me.

We did not know at the first meeting that we did not qualified for the Offer program. After J K Harris failed to get the Offer for us we then spoke to other companies and gave them the exact same information we gave Mr. Franzen at the first meeting. We were swiftly told we would never qualify for the Offer program.

It is evident from the plethora of disgruntled customer reports on RIPOFFREPORT.com against J K Harris that you do not assist people in resolving their tax situations. J K Harris did nothing for us "at no charge" and they did nothing but cause us to owe more to the IRS and cause the levies we encountered. We paid J K Harris $3000.00 - I do not consider that "at no charge"!

You are correct, Ms Kelly, when you stated, "It is obvious that you will continue to provide your side of the story" and I hope everyone one who has been ripped of by J K Harris continues to provide their side of the story also...right up to the court house. Evidently that is the only chance for resolution when dealing with J K Harris.

A safe and Happy Holidays to you also, Ms Kelly.

Nancy

Services were provided based on the information given to us

Ms. V----,

Our Consultant agreed to initiate a contract with you based on the information you provided to him at the initial consultation. As proven by the Tax Settlement Analysis you signed with Mr. Franzen, the figures you provided to him were not the same ones you later provided to our home office. Had our Consultant known your true income and expenses at the first meeting, he would have suggested alternate services.

Similarly, if you knew that you did not qualify for the Offer program at the first meeting, you should not have agreed to an Offer contract. Our company did the very best we could to attempt to settle your account with IRS because you stressed to us that you simply could not pay it in full, and we believed you. We know how subjective the Offer process can be, and we truly felt that if you could provide the necessary documentation to prove your actual expenses, that the Offer could be successful. This ultimately did not occur, but we still assisted you, at no charge, with the next best alternative by releasing your levies and establishing your installment agreement.

Ms. V---, at this point in time I honestly do not see a resolution to this issue. It is obvious that you will continue to provide your side of the story, I will continue to provide mine. Our office considers your contract closed and complete. I do still wish both you and your husband all the best in your efforts to resolve your tax troubles, and hope that you have a safe and happy holiday season.

Kind regards,
Kelly Scott




Ms Kelly,

Your information is a bit off as was finally figured out after my husband and I went over the numbers numerous times with the representative. Which is why we were put on a payment plan. The Offer in Compromise was never an option from the very beginning due to our income. We have shown the same documentation we sent to J K Harris to other companies who do the same work you do and we were informed immediately an Offer in Compromise would not be an option for us - no pretenses.

What is quite evident here is J K Harris is not interested in the truth or a resolution - they are only interested in the money they take from people such as my husband and me who mistakenly and foolishly put their trust in them.

Tell me what you meant by,"I certainly would like to bring resolution to this situation." We would like to know what you had in mind for a resolution to this situation.

Thank you,
Nancy


Kelly Scott wrote:

Ms. V,

In brief, your Offer was not accepted in appeals because IRS determined you have the ability to full pay the outstanding debt through an installment agreement.

- Your housing and utility expenses were approximately $1000 above the allowed IRS standard. Your husband advised us you could not obtain documentation to support the excess expense in the short time period provided by the Appeals Officer.
- Your husband advised that his health insurance costs would be increasing, but no documentation was provided to show the new amounts.
- Expenses for your daughter's education loan could not be included because she is not the taxpayer/not responsible for the tax debt.
- You were unable to provide documentation to support your student loan expense and the loan payoff amount.

We asked for these items several times, both verbally and in writing. We needed this information in order to more accurately detail your expenses and determine the amount you were actually able to pay. The Tax Settlement Analysis you signed with our Consultant, Randall Franzen, showed $6000 per month in income and $6263 in expenses, or a monthly deficit. Per the financial statement you signed and the documentation you provided, your monthly income was actually $7714 and expenses $7370, or a positive cash flow of $344 per month . This fact alone increased the amount IRS would be willing to accept by almost $16,000.

Kelly Scott



-------- Original Message --------
Subject: Re: [Fwd: Re: [Fwd: Re: Fwd: No Response From J K Harris ID # 630183]]
Date: Wed, 28 Nov 2007 18:14:25 -0800 (PST)
From: To: kscott@jkharris.com


Ms Kelly,

Your legal department evidently is unaware of "one-party consent" statutes. There are 38 states that permit one party consent of which Iowa and South Caroline are two.

I posted one report on RIPOFFREPORT.com which was a report of what happened to me personally. I then contacted you personally as you requested. You, on the other hand, posted detailed and disparaging personal information which was part of - in your own words - "contracted services" between J K Harris and their client. If there is to be a case of defamation I would say we may have the edge on that one and possibly even the criminal charges - that would be something we would need to discuss with the Iowa Attorney General and/or our personal attorney. We had hoped to avoid such actions by communicating with J K Harris ourselves.

I need you to be specific on what you are talking about when you say, " ...had you provided the requested documentation to support the pro bono appeal of your Offer in Compromise, the ultimate outcome may have been very different." Exactly what information are you alleging was not provided to J K Harris, when was it requested and how would it have changed the outcome?

Thank you,
Nancy V



Kelly Scott wrote:

Ms. V,

As you initially opened the dialogue with our company online, and continue to post disparaging comments regarding our company on the Internet, our Communications staff felt it only appropriate that the public should see JK Harris' side of the story.

No refund will be issued to you due to the extensive amount of services that were performed on your behalf. The contracted services are complete as written, and had you provided the requested documentation to support the pro bono appeal of your Offer in Compromise, the ultimate outcome may have been very different.

Additionally, regarding your repeated mention of recorded telephone messages, our legal department has advised that I inform you of the following:
Wiretapping is illegal, and according to federal law you cannot record a conversation unless all parties are aware and give consent to be recorded. Tape recorded conversations are generally inadmissible in courts of law unless that recording is conducted in conjunction with state/federal law and is carried out to illustrate a criminal act. Additionally, since the conversations were "self recorded," anything they might evidence is "tainted" as you had sole access to said records and could have tampered with them at any time. It is also possible that entrapment methods were used to coerce specific reactions. Should you attempt to use the recording in anyway to disparage or injure JKH's reputation, JKH will be forced to file a defamation lawsuit against you and file criminal charges for violation of wiretapping statutes.

Ms. V, again, I do sincerely apologize that the outcome was not what you originally hoped. I have been an employee and manager at JK Harris for 10 years, and I can assure you that our intent was simply to help you find the most favorable resolution to your personal tax liability - as allowed under the law and as approved by the IRS. In some cases, the IRS does take a "hard line" approach to a taxpayer's account, and without the physical documentation and facts to support a request, we simply cannot be successful in getting it approved.

I do wish the very best for both you and your husband, and I hope that you are able to reach a favorable outcome in your personal negotiations with the IRS.

Kind regards,

Kelly Scott





-------- Original Message --------
Subject: Re: [Fwd: Re: Fwd: No Response From J K Harris ID # 630183]
Date: Wed, 28 Nov 2007 09:38:36 -0800 (PST)
From:
To: kscott@jkharris.com


Ms Kelly,

I found your action to turn our personal correspondence back to a public forum as deceiving. This follows the same behavior in which my husband and I were treated by J K Harris in the past.

My husband and I feel the appropriate action for J K Harris to take at this time is to pay us back the hard earned money they took from us. Sometimes actions speak much louder than words. The remiss actions we have endured from J K Harris spoke volumes. Refunding our money would be viewed as a salutary action, thus we could put closure to this case.

Thank you,
Nancy V

Ms. V----,

Our Consultant agreed to initiate a contract with you based on the information you provided to him at the initial consultation. As proven by the Tax Settlement Analysis you signed with Mr. Franzen, the figures you provided to him were not the same ones you later provided to our home office. Had our Consultant known your true income and expenses at the first meeting, he would have suggested alternate services.

Similarly, if you knew that you did not qualify for the Offer program at the first meeting, you should not have agreed to an Offer contract. Our company did the very best we could to attempt to settle your account with IRS because you stressed to us that you simply could not pay it in full, and we believed you. We know how subjective the Offer process can be, and we truly felt that if you could provide the necessary documentation to prove your actual expenses, that the Offer could be successful. This ultimately did not occur, but we still assisted you, at no charge, with the next best alternative by releasing your levies and establishing your installment agreement.

Ms. V---, at this point in time I honestly do not see a resolution to this issue. It is obvious that you will continue to provide your side of the story, I will continue to provide mine. Our office considers your contract closed and complete. I do still wish both you and your husband all the best in your efforts to resolve your tax troubles, and hope that you have a safe and happy holiday season.

Kind regards,
Kelly Scott

Ms Kelly and RIP-OFF Readers,

After posting a report on RIP-OFF I was asked by J K Harris to respond personally to them discuss my case. If you read the below responses in order you can see that I respected J K Harris' wishes and replied to them personally. When I did not hear back from J K Harris after my personal response I again personally emailed J K Harris, (you can read the flow of emails below).

J K Harris evidently decided it is in their best interest to go back to rebuttals on RIP-OFF and posted their rebuttal:
Submitted: 11/28/2007 6:34:50 AM Modified: 11/28/2007 8:31:02 AM
The fact of the matter is...

I feel it only fair you see my rebuttal and their answer to it also.

Ms Kelly - where do we go from here? Would you like to go back to personal responses?

Thank you,
Nancy Vetter

Wed, 28 Nov 2007 09:39:53 -0500
From: "Kelly Scott" Add to Address BookAdd to Address Book Add Mobile Alert
To: nvetter51@yahoo.com
Subject: [Fwd: Re: Fwd: No Response From J K Harris ID # 630183]


Ms. Vetter,

I certainly would like to bring resolution to this situation. What do you and your husband feel would be the appropriate action for JK Harris to take at this time?

Regards,

Kelly Scott


-------- Original Message --------
Subject: Re: Fwd: No Response From J K Harris ID # 630183
Date: Tue, 27 Nov 2007 19:56:35 -0800 (PST)
From: nancy vetter
To: kscott@jkharris.com


Ms Scott,

You have taken the facts and turned them around to fit your scenario of this case.

My husband and I repeatedly submitted documentation in a timely manner to support all financial information J K Harris requested and each time it was at our own expense.

It is no wonder the IRS would allege that we had "significant history of defaulting on previous installments agreements". We were making payments of $185.00 a month and the IRS realized they would not get all their money in the allotted amount of time they had to get it in.

Ms Scott I have acquired quite an education over the past year or so on the workings of the IRS and the workings of companies such as J K Harris and I am not naive or ignorant on the subject any longer. What you have stated in this email is the same rhetoric as the representatives from J K Harris spewed at my husband and I while they extended the failures and negotiations with the IRS out until J K Harris could collect the majority of their fees from us.

As I stated in my first email J K Harris knew from the start that my husband and I would not qualify for an Offer in Compromise and as far as I am concerned it was a bait and switch that was all for J K Harris' monetary gains.

I I will not argue with you about what did and did not happen because I have documentation in recorded conversations to back up what really did happen. These conversations contain much more than just the rudeness of the representatives from J K Harris.

I have been patient and I believe open minded with J K Harris throughout this whole ordeal. I feel that J K Harris needs to make amends with my husband and I. My husband feels we should take our documentation to the Iowa Attorney General but I would like to give J K Harris a chance to make amends.

Please let me know if you see a resolution to this problem.

Thank you,
Nancy Vetter

Kelly Scott wrote:The fact of the matter is...

Nancy,

We did receive your complaint and it was forwarded to our management
team for review. I am sorry to hear that you were not satisfied with the
outcome of your case.

Our records show that you initially received several levies prior to
providing our office the necessary financial information to prevent such
an action. When we contacted IRS on your behalf, we were advised there
was a significant history of defaulting on previous installments
agreements, and therefore collection of the tax was considered to be in
jeopardy. Additionally, your husband's Form W-4 was filled out as
married and 9 exemptions, which was preventing the appropriate amount of
tax from being withheld.

We were able to get the levies released and an installment agreement
established to prevent further levy activity. This installment agreement
was stopped when your Offer in Compromise was submitted. Your Offer was
not accepted by the assigned IRS Revenue Officer due to various
disallowed expenses. We appealed the Offer for you, and were able to
reverse the Revenue Officer's decision with the exception of your
student loan payments and your housing and utility expenses. You were
unable to provide the necessary documentation to support these expenses,
and as such, the Offer was denied by the Appeals Officer.

We offered to then establish another Installment Agreement for you to
prevent levy action, but you advised that you were disappointed with our
services and would be filing a complaint with the Attorney General. Your
JK Harris account was then suspended due to your non-payment. However,
against current company policy, we continued working your case. We
secured a hold on your IRS account, and contacted you to discuss paying
the tax balance due. Several months later, when you received another
levy, we advised that we would prepare the installment agreement for
you, despite the continued non-payment on the account. This was approved
via your conversations with your assigned Case Specialist, Supervisor,
Director, and our Executive Vice President of Operations. We were again
able to release the levy and establish an installment agreement, and to
date we have still not received payment on your account.

Your contract with our company is considered complete at this time. An
extensive amount of time and effort went into our representation of your
interests and in my thorough review of the events on your case, I do not
find any inappropriate actions on the part of our employees that may
have affected the outcome. Per your message, you have several recorded
telephone conversations documenting "rude" or inappropriate behavior on
the part of our staff. I do apologize if there was ever any
miscommunication or if an employee of JK Harris was ever less than
courteous; however, any such behavior had no bearing on the IRS'
decision to deny your Offer based on a lack of documentation. Please
forward copies of the telephone recordings to my office at the address
below, and I will personally review them in order to determine if any
disciplinary or other actions are warranted.


>------ Original Message ------
>Received: 12:47 PM EST, 11/23/2007
>From: nancy vetter
>To: clientmessages@jkharris.com
>Subject: No Response From J K Harris
>
>In good faith I responded personally to you,(11/09/07), after you asked me to
>when I posted a report about J K Harris on RIPOFF.com. I have heard nothing
>from you since and if I do not hear from you this coming week of 11/25/07 I
>will post a second report on RIPOFF.com as a follow-up on the first report
>stating the lack of your response to me etc.
>
>You said you want to give good customer care etc I ask that you be honest and
>back it up with correspondence to prove it. The fact that you have not
>responded to me again is just another slap in the face from J K Harris.
>
>Nancy Vetter

Nancy,

We did receive your complaint and it was forwarded to our management team for review. I am sorry to hear that you were not satisfied with the outcome of your case.

Our records show that you initially received several levies prior to providing our office the necessary financial information to prevent such an action. When we contacted IRS on your behalf, we were advised there was a significant history of defaulting on previous installments agreements, and therefore collection of the tax was considered to be in jeopardy. Additionally, your husband's Form W-4 was filled out as married and 9 exemptions, which was preventing the appropriate amount of tax from being withheld.

We were able to get the levies released and an installment agreement established to prevent further levy activity. This installment agreement was stopped when your Offer in Compromise was submitted. Your Offer was not accepted by the assigned IRS Revenue Officer due to various disallowed expenses. We appealed the Offer for you, and were able to reverse the Revenue Officer's decision with the exception of your student loan payments and your housing and utility expenses. You were unable to provide the necessary documentation to support these expenses, and as such, the Offer was denied by the Appeals Officer.

We offered to then establish another Installment Agreement for you to prevent levy action, but you advised that you were disappointed with our services and would be filing a complaint with the Attorney General. Your JK Harris account was then suspended due to your non-payment. However, against current company policy, we continued working your case. We secured a hold on your IRS account, and contacted you to discuss paying the tax balance due.

Several months later, when you received another levy, we advised that we would prepare the installment agreement for you, despite the continued non-payment on your account with us. This was approved via your conversations with your assigned Case Specialist, Supervisor, Director, and our Executive Vice President of Operations. We were again able to release the levy and establish an installment agreement, and to date we have still not received payment on your account.

Your contract with our company is considered complete at this time. An extensive amount of time and effort went into our representation of your interests and in my thorough review of the events on your case, I do not find any inappropriate actions on the part of our employees that may have affected the outcome. Per your message, you have several recorded telephone conversations documenting "rude" or inappropriate behavior on the part of our staff. I do apologize if there was ever any miscommunication or if an employee of JK Harris was ever less than courteous; however, any such behavior had no bearing on the IRS' decision to deny your Offer based on a lack of documentation. Please forward copies of the telephone recordings to my office at the address below, and I will personally review them in order to determine if any disciplinary or other actions are warranted.

Thank you for your input and clarification of the true process of J K Harris. It helps to have an ex-employee come forward to share their perspective. Your comments convey a strong sense of responsibility. You hold no responsibility for what J K Harris does to unknowing clients, but your sense of responsibility to educate the unsuspecting client on what J K Harris truly is commendable. Your description of what J K Harris truly does and what they truly are is quite accurate. You have the "do the right thing" ethics and I applaud you for coming forward with this information. Though I was painfully made aware that all you say about J K Harris is true, by my own personal experience, it means a lot to me that you openly and honestly support my findings.

Thank you and G-d Bless!

Nancy

Sue,

We are unable to find you in our client records since you did not list your full name or a customer ID number; I am therefore unable to investigate the details of your case. Please contact us directly at clientmessages@jkharris.com so that we may further investigate your claims. It is our goal to give you excellent customer service. We look forward to hearing from you soon.

Nancy,

On behalf of what must be thousands of former JK Harris sales consultants, please accept my apology for having been taken in.

For what it is worth, the sales people are not instructed to lie to potential clients, but it is almost as bad.

JK Harris sales consultants are given about 4 1/2 days of training before being unleashed on a vulnerable and unsuspecting public. They are told to go through a structured interview process, asking questions concerning a potential clients financial situation. They are instructed to get an idea of income, expenses and assets, then do the math to determine if a potential client could potentially qualify for an Offer in Compromise. If the numbers work, then it is time to put on the pressure to get the client to sign the contract.

There is really no training with regard to the odds that an Offer in Compromise can actually be obtained. Please keep in mind that the primary hiring criteria is how well a potential sales person scores on a personality test which is geared to determine how that potential sales person feels about pressuring a potential client into signing the contract. Education and background with regard to taxation, business, etc. is not really their concern. In fact, a number of JK Harris employees (some in high ranking positions) have criminal records. This is not a CPA firm, a tax attorney firm or anything even close. Rather, it is a sales organization that preys on people in dire straits who are scared to death that the IRS is about to take everything they have accumulated in life and throw them in Federal prison.

JK Harris, and I would imagine all other similar companies who advertise on late night TV, are nothing but cash generation devices for the owners and should all be liquidated with the proceeds going to the cheated clients to actually pay their tax debts and get on with their lives.