Complaint Review: John W. Scherer Ceo - Video Professor - Internet Internet
John W. Scherer Ceo - Video Professor LIAR LIAR PANTS ON FIRE!! Internet
*Author of original report: An automatic email from CEO
*Author of original report: Still no response
I decided to try their trial for digital photography. What a mistake that was! I told them I was going to return it, I mailed it but it was returned due to not enough postage. In that time I was charged $389. I was told my refund would take 7-21 business days. Odd but I figured ok. Well, when it was close to 14 days I called to check on the status because I figured it should not take the full 21 business days. I was then informed that I was told the wrong information and that it takes 21- 30 business days. I was furious, asked to speak to a supervisor, spoke to one and was told there was no one above them. I continued to call every two days and kept being told there was nothing that can be done. When the 30 business days were up what a surprise NO REFUND. I called and was told that they would issue a quick refund which takes 7 -10 business days. I asked to speak to a supervisor and was told there were none there. I was given a different number to call and got the exact same person who I was talking to on the other number. And surprise surprise there was a supervisor now. I got frustrated and was done with the call. I called again a couple of days later and then was told no not 7 -10 business days but 10-15! How is that a quick refund? Well those days are up a week ago. They have had my money since February 20 and it is now May 7! I have been trying to call them since April 28 and received a message that they were closed and same message again on the 29th. Now the message says they are updating their system to online. I wonder why? They must be sick of people calling wondering where their refund is! I have sent multiple emails to them and haven't received one back. While looking for another phone number to contact them I found this site and figured I will report them every 24 hours until my money is here. The weekend is no exception! I also reported them to the BBB. Maybe one of these will get them off their lying rears! Update you in 24 hours!
This report was posted on Ripoff Report on 05/07/2010 12:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/john-w-scherer-ceo-video-professor/internet/john-w-scherer-ceo-video-professor-liar-liar-pants-on-fire-internet-601081. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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