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Report: #1199295

Complaint Review: JR Furniture Lynnwood WA - Lynnwood Washington

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  • Reported By: Dissatisfied Customer — Everett Washington
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  • JR Furniture Lynnwood WA 19220 33rd Ave. W Lynnwood, Washington USA

JR Furniture Lynnwood WA Fraud & Poor Quality Lynnwood Washington

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Bought a recliner on sale for $500 (down from $800) in Feb and by August the whole mechanism underneath fell apart.  It supposedly has a one year warranty but it took them over a month to send a repair man out just to look at it.  He confirmed it was faulty and needed to order the entire bottom and should take a few weeks.  Here it is January now, 4 months later, and it is still not fixed.  I have called them at least 10 times and all they say is they are waiting on the part from China.  I asked to see the order for this part and they said they do not keep record of this, it is all word of mouth.....really??  From China??  Who doesn't keep record of this??  I then asked for a replacement recliner & she said she would have to ask the manager.  When will that be?  She said she was not sure as he comes & goes.  Called her 3 more times, never spoke to manager.  They will lie to you just to hold out so your warranty will expire.  I do not recommend this company at all!!

This report was posted on Ripoff Report on 01/04/2015 10:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/jr-furniture-lynnwood-wa/lynnwood-washington-98036/jr-furniture-lynnwood-wa-fraud-poor-quality-lynnwood-washington-1199295. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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