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Report: #1371777

Complaint Review: Juiced Motorsports - South Elgin Illinois

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  • Updated:
  • Reported By: Calf_Cust — Madera California USA
  • Author Confirmed What's this?
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  • Juiced Motorsports 1498 N. Pembroke Dr South Elgin, Illinois USA

Juiced Motorsports Sold a new defective product and didn't disclose there was no warranty, and would not take product back South Elgin Illinois

*Author of original report: Juiced Motorsports Rip Off

*REBUTTAL Owner of company: Product was brand new

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Purchased a new Banks Electronic Speed Brake PN 55448 with selector switch, in May of 2015. It was sold on Amazon by Juiced Motorsports. I installed it on our GMC 2500 HD pickup per supplied instructions in June of 2015. Shortly after installation it began causing the Allison 6 speed automatic transmission to randomly go into neutral while driving on the highway. I would have to pull to the side of the road and stop, put the transmission in park and then back into drive to reset the problem and resume driving. This happened twice while towing our 12,000 lb 5th wheel RV. Fortunately it did not occur while going down a steep grade where engine braking was required to control speed. If it had occurred under those circumstances, it could have been a life threatening situation. I removed the Banks Electronic Speed Brake from the truck and the problem no longer occurred. Clearly this product created a serious safety issue. While it was installed, I consulted with Banks Power Technical support multiple times in an attempt to resolve the issue. When Banks Power Tech support determined there was likely some kind of hardware problem requiring parts replacement, they refused to warranty the unit because we purchased it from Juiced Motor Sports rather than from one of their "authorized" re-sellers. Juiced Motor Sports did not reveal that they were not an authorized re-seller for Banks and that purchasing the product from them voids the Banks warranty. Juiced Motorsports refused to take the defective Banks Speed Brake back and refund the purchase price. I am still out the $645 purchase price due to Juiced Motorsports unethical business practice.

 

 

This report was posted on Ripoff Report on 05/06/2017 10:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/juiced-motorsports/south-elgin-illinois-60177/juiced-motorsports-sold-a-new-defective-product-and-didnt-disclose-there-was-no-warranty-1371777. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner

#2 Author of original report

Juiced Motorsports Rip Off

AUTHOR: Wes - (United States)

POSTED: Tuesday, April 10, 2018

We only had the Banks Speed Brake installed for a few months, until we went on a trip and the dangerous issue began occurring. The main issue here is that Juiced Motor Sports sold us the Banks Speed Brake system with no warranty whatsoever and did not disclose there was no warranty, not even from Banks. Then to make it worse, they would not take the defective product back and provide a refund for the worthless product they sold us. Bottom line, we paid Juiced Motorsports $645 for a defective, worthless, even dangerous, product with no warranty, and they would not take it back and provide a refund.

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#1 REBUTTAL Owner of company

Product was brand new

AUTHOR: JASON - (United States)

POSTED: Sunday, April 08, 2018

This customer receiced a brand new system.  They didn't have an issue with it and used it for almost a full year before running into their problem.  At this point they have a warranty claim.  We can not take used parts back that you have had on yoru car/truck for almost a full year.  It's unfortuante that the customer had an issue with the part  but this far after the purchase date we can only refer you the the MFG.  The customer would not settle for anything less then a full refund which is just unrealistic for something that has been used for a year. 

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