Report: #1468233

Complaint Review: Jupiter Chevrolet ,Service Manager - GARLAND TX

  • Submitted:
  • Updated:
  • Reported By: chris — Little Elm Texas United States
  • Jupiter Chevrolet ,Service Manager
    11611 I-635 GARLAND
    United States

Jupiter Chevrolet ,Service Manager Called the service department and was told to come in and get rims fixed before 3rd party warranty ends in 30 days, Explained what happened and what was wrong with the wheels over the phone, was told to come in its under warranty, i drove over a hour to get there and then was told that the warranty didnt cover it but they could fix it but I would have to pay for it. GARLAND TX 75041 

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Jupiter Chevrolet was a SCAM from the get go. When I was signing the papers the finance guy told me this third party warranty would cover rips tears anything in the inside of the car . Then told me it would cover the outside of car the rims everything ,He said even if your wife pulls up to the curb to close and scratches them.

I remember everything he said, because I had a tape recorder and tapped everything. I even signed up for another warranty ,were he said if the engine blows up, are fault your fault , it doesn't matter we will take care of it. Warranty's were good for 5 years! Well after 6 months ,my wife does exactly what he said ,pulled up to close to the curb and scuffed up the rim.

I took it to Jupiter and they fixed it !! (SAID IT WAS UNDER WARRANTY)! Well a couple months went by and I took the car in for a oil change ,because I was suppose to get the first year oil changes free! Dropped the car off on Friday and took a pic of the miles on the car and when I picked it up on Monday the car had like 350 extra miles on it.

Showed to the manager and all he did was apologies and gave me a free tank of gas!!!! I decided the free oil changes were not worth it and never went back!!!!!! Well almost 5 years later my wife was run off the road and hit the curb and scuffed up the rims on the passenger side again.

I called and was told I had 30 days left on the 3rd party warranty and to bring it in! I drove for over a hour and then ,when I get there I was told by the same guy on the phone ,but in person this time, that the warranty didn't cover it and I would have to pay for it!!!!!!!

I asked to speak to his boss and then his boss said the same thing and I asked him, to pull up the records from 4 years ago and explain, why did they fix it for the same thing 4 years ago and the warranty covered it.All he could say ,was I don't know how they got it done and then, I told him what their guy in the finance dept. said and everything else.

Told me he was sorry and that i was starting to raise my voice and need to leave and not come back . I said this is how you take care of your customers ,he said!!! he doesn't care,!!!!!! you need to leave. We are not fixing it. Please leave my dealership .

I said to him !.I'm not raising my voice ,I'm just not happy with how you told me to come in and the warranty would cover it and knew, I was driving over a hour to get here .,THEN AFTER I GET HERE, TELL ME IT'S NOT COVERED AND HAVE TO PAY FOR IT!!!! I told him, it was like some kind of bait and switch !!!! TOLD ME TO LEAVE AGAIN AND SAID I COULD TRY AND DO WHAT EVER I WANT ! HE DIDN'T CARE !!!!!!!!!!!!!!


This report was posted on Ripoff Report on 11/27/2018 08:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/jupiter-chevrolet-service-manager/garland-tx-75041/jupiter-chevrolet-service-manager-called-the-service-department-and-was-told-to-come-in-a-1468233. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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