Just Brakes ripoff Austin Texas

I had my brakes inspected by a small repair shop because they had been making a grinding noise. This mechanic said the rotors needed to be resurfaced and that it would less labor expense to have them done at a shop that had the equipment to do this without removing the rotors from the vehicle.

Went to Just Brakes, explained the situation, and signed off on a $99 quote to do the work. 20 minutes later, the Just Brakes mechanic leads us back into the shop area to show us "uneven wear" on the calipers (in fact, said the left side rotor and calipers looked fine when the first mechanic I saw said both the left and right needed work...). It was explained that the uneven wear was due to a problem with the hoses, and of course those needed to be replaced. Another part needed to be rebuilt and the hardware on the back brakes needed to be replaced.

$99 quickly turned into around $500 with tax, and then I get a call saying my CV joints are looking kinda bad and they could replace those while they're doing the brakes for $75 each. The CV joints don't NEED to be replaced right now, but according to Just Brakes it's going to be so much cheaper for them to do it right now while they have access to them... Just makes me wonder when I go one place and have one problem, then go to Just Brakes and they find problem after problem.

I also noticed a rather defensive, rather angry, essay framed on the wall in the waiting room at Just Brakes. It was a general defense of mechanics against a public perception of dishonesty and a mechanic being "less than human." It went on to compare mechanics to doctors and chide people for being suspicious and demanding when dealing with mechanics. Though it made a few good points, the overall tone was much too angry. I have a general idea of what they might have been going for by putting that on the wall but I don't think it has the effect they intended.

Glad to see the link to this site comes up first on a Google search for Just Brakes. Wish I'd seen it sooner!

Anonymous
Austin, Texas
U.S.A.